{"schemaVersion":"jobsearcher.job.v1","id":"81bba9f3ecadfebe6d06c3ed","url":"https://jobsearcher.com/jobs/81bba9f3ecadfebe6d06c3ed","canonicalUrl":"https://jobsearcher.com/jobs/81bba9f3ecadfebe6d06c3ed","title":"Workforce Analytics & Optimization Lead","description":"Cox Automotive is seeking a Manager, Workforce Analytics to lead WFM operations and strategic analytics across multi-brand contact centers. You will guide forecasting, capacity planning, staffing, and intraday performance, while driving continuous improvement and technology optimization with Genesys and other platforms.\nThe ideal candidate will have strong leadership, deep WFM expertise, and the ability to influence stakeholders across Operations, Finance, and Product to meet service level goals\n\n#J-18808-Ljbffr","company":"Cox","rawCompany":"cox","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T03:09:28.513Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"336110","title":"Automobile and Light Duty Motor Vehicle Manufacturing","slug":"automobile-and-light-duty-motor-vehicle-manufacturing"},{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Analytics & Optimization Lead","description":"Cox Automotive is seeking a Manager, Workforce Analytics to lead WFM operations and strategic analytics across multi-brand contact centers. You will guide forecasting, capacity planning, staffing, and intraday performance, while driving continuous improvement and technology optimization with Genesys and other platforms.\nThe ideal candidate will have strong leadership, deep WFM expertise, and the ability to influence stakeholders across Operations, Finance, and Product to meet service level goals\n\n#J-18808-Ljbffr","datePosted":"2026-08-05T03:09:28.513Z","dateModified":"2026-08-05T03:09:28.513Z","hiringOrganization":{"@type":"Organization","name":"Cox","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"81bba9f3ecadfebe6d06c3ed"},"url":"https://jobsearcher.com/jobs/81bba9f3ecadfebe6d06c3ed"}}