{"schemaVersion":"jobsearcher.job.v1","id":"817a3fa8450e9c2d99393cd6","url":"https://jobsearcher.com/jobs/817a3fa8450e9c2d99393cd6","canonicalUrl":"https://jobsearcher.com/jobs/817a3fa8450e9c2d99393cd6","title":"Tier 2 Support Engineer","description":"We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will:\r\nConfigure and support internal and/or external systems\r\nMaintain all systems, applications, security and network configurations\r\nTroubleshoot network performance issues\r\nRecommends upgrades, patches, and new applications and equipment\r\nProvides technical support and guidance to users and ensures the highest level of customer satisfaction.\r\nManage client expectations effectively and communicate both verbal and written on tasks working on.\r\nResolve complex problems and multitask technical issues\r\nProactively soliciting feedback from managers, project managers, coworkers, sales account managers, and clients to monitor quality and professionally address concerns.\r\nApart from these, here are additional duties and responsibilities for the role:\r\nTravel to client sites located throughout LA, San Bernardino and Orange Counties\r\nProvide technical escalation support to lower level consultants and after hours' escalation support per client\r\nRespond to and log support calls / tickets within primary ticketing system\r\nDisciplined to follow Prosum and client procedures\r\nConsistently adhere to Prosum policies and procedures.\r\nTimely and accurate submission of verbal and written status reports\r\nIdentifies new sales opportunities at existing clients\r\nProvides technical guidance and mentoring to more junior team members for career development.\r\nOther tasks as assigned\r\nPreferred Attributes/Qualities for the Role:\r\nFamiliar with standard desktop and server application and backup software\r\nAbility to escalate when appropriate\r\nAbility to prioritize tasks\r\nAbility to produce comprehensive documentation of own work and present to clients.\r\nAptitude to recommend and implement solutions\r\nAbility to work in a project management/site lead capacity\r\nCapacity to support and respond to multiple direct environments\r\nAbility to assign and manage the completion of tasks\r\nExcellent presentation and communication skills\r\nAbility to maintain awareness of Infrastructure technologies, competitors, and trends.\r\nQualifications Required Skills/Experience:\r\n8+ years of related work experience\r\n4-5 years of hands on experience with the following technologies:\r\nWindows Server technologies, including Server 2008\r\nActive Directory\r\nExchange\r\nData Backup solutions\r\nVirtualization – VMWare and/or Microsoft Hyper-V\r\nCisco switches and routers\r\nFirewall and VPN administration\r\nMS SQL ServerAdministration\r\nXenApp\r\nExperience and knowledge with Citrix Server is a plus\r\nExperience and knowledge with Storage Administration a plus\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply\r\nJ-18808-Ljbffr","company":"ProSum","rawCompany":"prosum","city":"El Segundo","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:42:42.714Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 2 Support Engineer","description":"We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will:\r\nConfigure and support internal and/or external systems\r\nMaintain all systems, applications, security and network configurations\r\nTroubleshoot network performance issues\r\nRecommends upgrades, patches, and new applications and equipment\r\nProvides technical support and guidance to users and ensures the highest level of customer satisfaction.\r\nManage client expectations effectively and communicate both verbal and written on tasks working on.\r\nResolve complex problems and multitask technical issues\r\nProactively soliciting feedback from managers, project managers, coworkers, sales account managers, and clients to monitor quality and professionally address concerns.\r\nApart from these, here are additional duties and responsibilities for the role:\r\nTravel to client sites located throughout LA, San Bernardino and Orange Counties\r\nProvide technical escalation support to lower level consultants and after hours' escalation support per client\r\nRespond to and log support calls / tickets within primary ticketing system\r\nDisciplined to follow Prosum and client procedures\r\nConsistently adhere to Prosum policies and procedures.\r\nTimely and accurate submission of verbal and written status reports\r\nIdentifies new sales opportunities at existing clients\r\nProvides technical guidance and mentoring to more junior team members for career development.\r\nOther tasks as assigned\r\nPreferred Attributes/Qualities for the Role:\r\nFamiliar with standard desktop and server application and backup software\r\nAbility to escalate when appropriate\r\nAbility to prioritize tasks\r\nAbility to produce comprehensive documentation of own work and present to clients.\r\nAptitude to recommend and implement solutions\r\nAbility to work in a project management/site lead capacity\r\nCapacity to support and respond to multiple direct environments\r\nAbility to assign and manage the completion of tasks\r\nExcellent presentation and communication skills\r\nAbility to maintain awareness of Infrastructure technologies, competitors, and trends.\r\nQualifications Required Skills/Experience:\r\n8+ years of related work experience\r\n4-5 years of hands on experience with the following technologies:\r\nWindows Server technologies, including Server 2008\r\nActive Directory\r\nExchange\r\nData Backup solutions\r\nVirtualization – VMWare and/or Microsoft Hyper-V\r\nCisco switches and routers\r\nFirewall and VPN administration\r\nMS SQL ServerAdministration\r\nXenApp\r\nExperience and knowledge with Citrix Server is a plus\r\nExperience and knowledge with Storage Administration a plus\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:42:42.714Z","dateModified":"2026-07-04T02:42:42.714Z","hiringOrganization":{"@type":"Organization","name":"ProSum","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Segundo","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"817a3fa8450e9c2d99393cd6"},"url":"https://jobsearcher.com/jobs/817a3fa8450e9c2d99393cd6"}}