Counsellor (Remote)

Counsellor II TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.About the Role: TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a weekRole & Responsibilities:Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling modelIdentify client needs and refer to appropriate internal and external resources to ensure holistic supportMaintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirementsMeet clinical objectives and KPIs as defined by Clinical ManagementUndertake mandatory E-Learning modules and attend training sessions to stay current with best practicesDemonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concernsUtilize computer systems for appointment scheduling, client record management, and organizational information retrievalKeep abreast of relevant regulatory and legislative developments in mental health practiceParticipate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunitiesAttend regular external clinical supervision with a qualified supervisor to maintain clinical best practiceMandatory Requirements:Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)If not accredited, then must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)Minimum 3 years post-qualifying experience working directly with clientsCompleted a minimum of 450 clinical hoursProven experience in assessment and short-term counselling deliveryDemonstrated experience with brief solution-focused counselling models and telephone/video counselling deliveryStrong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domainsStrong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conductExcellent written and verbal communication, cultural competency, and interpersonal abilitiesHigh-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systemsAbility to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed scheduleDesirable Qualifications:Advanced clinical training or specialization in brief therapy modelsExperience working within EAP or occupational health settingsFamiliarity with specific client populations (e.g., workplace mental health, stress management)Experience with mental health information systems or EAP platformsAdditional therapeutic qualifications or certifications beyond the minimum requirementStrong IT literacy and comfort with remote working technologiesExperience in a multidisciplinary clinical team environmentComprehensive Benefits Package:Pension Plan: Competitive pension contributions to support your financial futureHealth & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverageGroup Income Protection24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidaysEmployee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to othersFlexible Working: Permanent remote position with the flexibility to work from anywhere in the UKProfessional Growth & Development:Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competenciesDiverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional developmentCollaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health cliniciansExternal Supervision: Regular clinical supervision with qualified supervisors to support your ongoing professional developmentTraining Opportunities: Access to professional development programs, both internal and externalWork Environment:Work-Life Balance Permanent remote role allowing you to maintain professional boundaries while working from homeSupportive Culture: Part of a mission-driven organization committed to mental health and wellbeingProfessional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitionersWhy Join TELUS Health?At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you'll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We're committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.If you're an experienced counsellor looking for flexible remote work without compromising on clinical rigor and professional development, we'd love to hear from you.A bit about us:We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.