{"schemaVersion":"jobsearcher.job.v1","id":"8148bb799da0a7cb6704c53a","url":"https://jobsearcher.com/jobs/8148bb799da0a7cb6704c53a","canonicalUrl":"https://jobsearcher.com/jobs/8148bb799da0a7cb6704c53a","title":"Technical Support Engineer","description":"Wavelynx Technologies is a leading company in the access control industry, specializing in the design and manufacturing of cutting-edge electronics for credentialing and access control. We seek a highly skilled and motivated Technical Support Engineer to join our team. In this role, the Technical Engineer supports complex customer problems where common configuration solutions are insufficient. May provide field and remote solution customizations, particularly when interfacing with integrated solutions, and will work with the greater sales engineering team to support initiatives.\n\nSuccessful candidates will be people who are self-starters and are capable of working in a collaborative team environment as well as on an individual basis to achieve the goals of the position. The position reports to the Director of Product Integration and Support.\n\nThis is a Monday through Friday role, 100% onsite at our facilities in Broomfield, CO.\n\nDuties and Responsibilities\nResearch and identify solutions to software, firmware, and hardware issues.\nDiagnose and troubleshoot technical issues, including customer setup and product configuration.\nAsk clients targeted questions to quickly understand the root of the problem.\nTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers).\nRefer to internal and external resources to provide accurate solutions.\nPrioritize and manage several open issues at one time.\nFollow up with clients to ensure their issues are resolved.\nDocument technical knowledge in the form of notes and manuals.\nMaintain positive relationships with clients.\nCommunicate engineering nomenclature to customers\nWork with the business development team and customers to design custom solutions for specific customer needs\nTranslate customer needs into products or product features\nSupport customers integrating with other manufacturers’ products\nTrain internal employees on Wavelynx products and features\n\nSkills and Qualifications\nBachelor’s degree in engineering, math, or related field or equivalent work experience.\nThree years of experience in diagnosing and resolving technical problems in a hardware and software environment, with experience working in the access control industry preferred.\nExperience providing direct support to external clients by phone, electronically, and face-to-face.\nDemonstrated experience supporting software and firmware solutions.\nAbility to handle multiple projects simultaneously.\nExcellent verbal and written communication skills with the ability to discuss product and software issues constructively and positively.\nExcellent interpersonal skills.\nExcellent organizational skills and attention to detail.\nStrong analytical and problem-solving skills.\n\nSalary and Benefits\nThe salary range for this position is offered at $75,000-85,000 per year, depending on experience.\nMedical, dental, and vision options, including an HSA-eligible healthcare plan.\n401k and Roth retirement options with a company match.\nHolidays, sick leave, and paid time off.\nOffice perks, such as snacks, company-sponsored BBQs and celebrations, swag, and much more.\nOpportunities for career growth and advancement.\nTeam of One - We operate as one team, all working towards the same goal to build the best solutions for our customers.\n\nJoin our team of talented professionals and contribute to the success of our industry-leading solutions.\nJob Type: Full-time\nPay: $75,000.00 - $85,000.00 per year","company":"Wavelynx","rawCompany":"wavelynx","city":"Broomfield","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:57:16.613Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Wavelynx Technologies is a leading company in the access control industry, specializing in the design and manufacturing of cutting-edge electronics for credentialing and access control. We seek a highly skilled and motivated Technical Support Engineer to join our team. In this role, the Technical Engineer supports complex customer problems where common configuration solutions are insufficient. May provide field and remote solution customizations, particularly when interfacing with integrated solutions, and will work with the greater sales engineering team to support initiatives.\n\nSuccessful candidates will be people who are self-starters and are capable of working in a collaborative team environment as well as on an individual basis to achieve the goals of the position. The position reports to the Director of Product Integration and Support.\n\nThis is a Monday through Friday role, 100% onsite at our facilities in Broomfield, CO.\n\nDuties and Responsibilities\nResearch and identify solutions to software, firmware, and hardware issues.\nDiagnose and troubleshoot technical issues, including customer setup and product configuration.\nAsk clients targeted questions to quickly understand the root of the problem.\nTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers).\nRefer to internal and external resources to provide accurate solutions.\nPrioritize and manage several open issues at one time.\nFollow up with clients to ensure their issues are resolved.\nDocument technical knowledge in the form of notes and manuals.\nMaintain positive relationships with clients.\nCommunicate engineering nomenclature to customers\nWork with the business development team and customers to design custom solutions for specific customer needs\nTranslate customer needs into products or product features\nSupport customers integrating with other manufacturers’ products\nTrain internal employees on Wavelynx products and features\n\nSkills and Qualifications\nBachelor’s degree in engineering, math, or related field or equivalent work experience.\nThree years of experience in diagnosing and resolving technical problems in a hardware and software environment, with experience working in the access control industry preferred.\nExperience providing direct support to external clients by phone, electronically, and face-to-face.\nDemonstrated experience supporting software and firmware solutions.\nAbility to handle multiple projects simultaneously.\nExcellent verbal and written communication skills with the ability to discuss product and software issues constructively and positively.\nExcellent interpersonal skills.\nExcellent organizational skills and attention to detail.\nStrong analytical and problem-solving skills.\n\nSalary and Benefits\nThe salary range for this position is offered at $75,000-85,000 per year, depending on experience.\nMedical, dental, and vision options, including an HSA-eligible healthcare plan.\n401k and Roth retirement options with a company match.\nHolidays, sick leave, and paid time off.\nOffice perks, such as snacks, company-sponsored BBQs and celebrations, swag, and much more.\nOpportunities for career growth and advancement.\nTeam of One - We operate as one team, all working towards the same goal to build the best solutions for our customers.\n\nJoin our team of talented professionals and contribute to the success of our industry-leading solutions.\nJob Type: Full-time\nPay: $75,000.00 - $85,000.00 per year","datePosted":"2026-04-12T20:57:16.613Z","dateModified":"2026-04-12T20:57:16.613Z","hiringOrganization":{"@type":"Organization","name":"Wavelynx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broomfield","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8148bb799da0a7cb6704c53a"},"url":"https://jobsearcher.com/jobs/8148bb799da0a7cb6704c53a"}}