Customer Service Representative Job in Los Angeles, CA | Robert Half

Customer Service RepresentativeWe are looking for a dedicated and detail-oriented Customer Service Representative to join a dynamic apparel company in Commerce, California. In this contract to permanent position, you will play a key role in fostering positive customer relationships and ensuring seamless order management for retail and wholesale clients. This opportunity is ideal for individuals who excel in fast-paced environments and are committed to delivering exceptional service.Responsibilities:Manage customer orders, returns, exchanges, and cancellations with precision and efficiency.Collaborate with internal teams, including warehouse, sales, and production, to ensure timely order fulfillment.Provide customers with accurate product information, pricing details, and updates on order status.Address and resolve customer concerns, escalating complex issues when necessary.Maintain up-to-date and accurate customer records and order details in company systems.Assist with compliance for retailer orders and support wholesale account management.Handle inquiries from retail and wholesale clients, ensuring their needs are met promptly and professionally.Contribute to improving processes and workflows to enhance overall customer satisfaction.