{"schemaVersion":"jobsearcher.job.v1","id":"8133e4b9e13747a43b4b272d","url":"https://jobsearcher.com/jobs/8133e4b9e13747a43b4b272d","canonicalUrl":"https://jobsearcher.com/jobs/8133e4b9e13747a43b4b272d","title":"Global Support Engineer","description":"CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.SkillsHaving powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning🫶 Earning a spot on the 2026 Top 100 Inspiring Workplaces in North America for our culture of trust, freedom, and ownership🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies🎙️ Joining The Deep View to talk about using AI to fix hiring and re-skilling🎬 Seeing Cosmo featured in Times Square three times in as many monthsWhat makes a Signalite?Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.The RoleWe are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.Day-to-Day Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarterDevelop comfort with the product offerings at CodeSignal and leverage knowledge to assist usersHave a clear understanding of the needs and workflows of usersBalance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queueDelight users through effective and efficient communication and resolution of issuesGather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolutionMaintain communication with users and internal stakeholders to ensure an excellent user experienceBasic Qualifications2+ years experience in a support role (preferably with B2B or SaaS)Strong written and verbal communication skills in English Proficiency in at least one programming languageAbility to remain focused and flexible despite competing prioritiesOrganizational, research, and time-management skillsStrong troubleshooting and problem-solving skillsA collaborative, helpful, and empathetic team playerA quick and agile learner that can adjust strategies quicklyAble to effectively identify severe issues and escalate them properlyExcited about joining a fast-paced startup and working harder than they have ever worked before.Why You'll Love it HereWe know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.🌐 Globally distributed, fully remote team💰 Competitive salary, equity, and bonus comp packages🩺 Medical, dental, and vision coverage💸 401k matching (US) or pension fund contributions (Global)🏝 Unlimited time off policy📚 Learning & Development benefits💪 Physical & Mental Health benefits💻 Equipment & home office setup stipend🥳 Team activities and get-togethers to connect with your fellow Signalites💙 A challenging and fulfilling opportunity to join a fast-growing AI companyCompensationIn accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $70,000 to $95,000. This range encompasses all seniority levels eligible for this position.Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market.","company":"Codesignal","rawCompany":"codesignal","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-03T10:34:11.324Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Global Support Engineer","description":"CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.SkillsHaving powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning🫶 Earning a spot on the 2026 Top 100 Inspiring Workplaces in North America for our culture of trust, freedom, and ownership🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies🎙️ Joining The Deep View to talk about using AI to fix hiring and re-skilling🎬 Seeing Cosmo featured in Times Square three times in as many monthsWhat makes a Signalite?Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.The RoleWe are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.Day-to-Day Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarterDevelop comfort with the product offerings at CodeSignal and leverage knowledge to assist usersHave a clear understanding of the needs and workflows of usersBalance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queueDelight users through effective and efficient communication and resolution of issuesGather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolutionMaintain communication with users and internal stakeholders to ensure an excellent user experienceBasic Qualifications2+ years experience in a support role (preferably with B2B or SaaS)Strong written and verbal communication skills in English Proficiency in at least one programming languageAbility to remain focused and flexible despite competing prioritiesOrganizational, research, and time-management skillsStrong troubleshooting and problem-solving skillsA collaborative, helpful, and empathetic team playerA quick and agile learner that can adjust strategies quicklyAble to effectively identify severe issues and escalate them properlyExcited about joining a fast-paced startup and working harder than they have ever worked before.Why You'll Love it HereWe know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.🌐 Globally distributed, fully remote team💰 Competitive salary, equity, and bonus comp packages🩺 Medical, dental, and vision coverage💸 401k matching (US) or pension fund contributions (Global)🏝 Unlimited time off policy📚 Learning & Development benefits💪 Physical & Mental Health benefits💻 Equipment & home office setup stipend🥳 Team activities and get-togethers to connect with your fellow Signalites💙 A challenging and fulfilling opportunity to join a fast-growing AI companyCompensationIn accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $70,000 to $95,000. This range encompasses all seniority levels eligible for this position.Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. 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