Facility Manager, Airport Operations

Job TitleBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experienceespecially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeyssaving time, reducing hassle, and ensuring every step feels effortless and efficient.Job ResponsibilitiesThis position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.Directly oversee the staff of approximately 86-95 employees which include Baggage Handlers, Remote Airline Check-in Agents (RAC Agents), Ground Security Coordinators (GSC)s, Drivers (CDL), Supervisors, Curbside Supervisors and Curbside Concierge Check-in Agents/SkycapsMaintain records on company technology and required airline materialsMonitor, observe, coach and document the day-to-day activities of the operation and employeesEnsure corporate and area management are informed of any deficienciesEffectively communicate with the client and guests to ensure consistent and satisfactory service levelsRespond to clients as well as corporate inquiries timely and effectivelySchedule and staff a busy 365 day a year operationManage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issuesMonitor and manage payroll to ensure accuracyFacilitate and provide proactive customer/guest serviceCreate a team-oriented environment with positive employee moraleIdentify and correct problems pertaining to productivity, standards and efficiencyEnsure that all audits to include: HR, financial, and risk management achieve satisfactory results identify and correct issues noted on auditsUnderstand where applicable union contracts and develop effective working relationship with local labor unionsProvide support as well as leadership in special initiatives or projects as directed by regional or corporate managementQualificationsAt least two (2) years managerial experienceExperience in airline/hospitality, restaurant, tourism, retail, or armed forcesExcellent oral and written communication skillsCommunicate effectively with employees and clients to ensure fulfillment of performance requirementsMaintain positive relationship with client representativesComputer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll systemFront-line management experience along with recruiting and staffing responsibilitiesMust be able to handle multiple priorities simultaneouslyMust be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator trainingSalary Range : $65,000 annually per yearBenefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.Benefits: 401 K matching Medical Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off/ Sick DaysSP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.