{"schemaVersion":"jobsearcher.job.v1","id":"8108765c1abd4e90795a5cd7","url":"https://jobsearcher.com/jobs/8108765c1abd4e90795a5cd7","canonicalUrl":"https://jobsearcher.com/jobs/8108765c1abd4e90795a5cd7","title":"SecOps Incident Commander","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nWe are seeking an experienced and dynamic Incident Commander to join our team and coordinate our cybersecurity incident management efforts. In this role, you will serve as the central point of contact for major cybersecurity incidents, taking ownership of the incident management process from identification through resolution. The role involves strategic project management, effective communication with stakeholders including leadership, and handling challenging incidents independently. The ideal candidate will have a background in incident response – preferably in cybersecurity – superb communication skills, and the ability to thrive in a fast-paced and challenging environment.\n\nThe role includes on-call responsibilities outside business hours and weekends, daily reporting, and ticket administration. The ideal candidate is self-motivated and responsible, with the ability to prioritize under full workloads, operate under time constraints, build upon and improve established procedures, and keep detailed documentation of incidents and resolution steps. If you are passionate about cybersecurity and have a consistent record of mitigating security incidents, we encourage you to apply and become an integral part of our team dedicated to safeguarding our organization's assets and reputation.\n\nThis position is an individual contributor role reporting to the Senior Director of Security Operations.\n\nResponsibility\nServe as a subject matter expert for Docusign’s cybersecurity incident management\nLead and manage complex and sensitive security incidents to conclusion independently, identifying and resolving challenges to ensure timely resolution\nCollaborate with various internal teams to develop, implement and complete containment and remediation actions\nLead strategic projects to meet incident management objectives and participate in post-incident analysis and documentation to identify root causes and preventive actions\nMonitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement\nManage collaborators and cultivate relationships to enhance cross-functional investigations\nDrive continual improvement through the refinement of incident documentation processes, assisting with the development of metrics to measure investigation results\nServe as an escalation point within the Incident Management process, initiating Crisis Incident response processes and applying the escalation process when required\nGather and analyze information to understand the impact on systems, data, and partners\nTrack the progress of incident response activities and ensure that deadlines and milestones are met\nCoordinate the allocation of resources to support incident response efforts\nDocument and conduct post-incident reviews to identify lessons learned and improve response processes\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n5+ years experience in Incident Response\nExperience with cybersecurity principles and best practices\nBachelor's degree in Computer Science, Information Technology, or equivalent work experience\nExperience with troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n2+ years experience in Cyber Security Incident Response\nExcellent communication and interpersonal skills, with the ability to coordinate and communicate effectively with technical and non-technical stakeholders\nAbility to remain calm and focused under pressure during high-stress incidents\nDemonstrated ability to lead under pressure, make decisions in ambiguous situations, and drive cross-functional collaboration swiftly\nProactive and collaborative approach to incident management, with the ability to adapt quickly to evolving threats and technologies\nStrong problem-solving skills to quickly identify root causes and develop appropriate response strategies\nAbility to lead incident calls confidently and independently to a successful resolution\nHas capacity to work well interpersonally across various levels and disciplines, as well as influence and lead without direct authority\nAbility to prioritize and effectively handle competing priorities and projects\nCapability to lead process analysis and provide recommendations for process improvements\nAnalytical approach with the skill to assess and prioritize security incidents based on risk and impact\nExperience in developing and conducting incident response training and exercises for internal teams\nFamiliarity with regulatory requirements and compliance frameworks (e.g., GDPR, PCI DSS)\nRelevant industry certifications\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $114,200 - $177,100 base salary\n\nWashington and New York (including NYC metro area): $109,600 - $156,950 base salary\n\nThis role is also eligible for bonus and\nbenefits.\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","company":"DocuSign","rawCompany":"docusign","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:32:17.852Z","occupations":[{"code":"13-1199.07","title":"Security Management Specialists","slug":"security-management-specialists"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"15-1299.03","title":"Document Management Specialists","slug":"document-management-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"SecOps Incident Commander","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nWe are seeking an experienced and dynamic Incident Commander to join our team and coordinate our cybersecurity incident management efforts. In this role, you will serve as the central point of contact for major cybersecurity incidents, taking ownership of the incident management process from identification through resolution. The role involves strategic project management, effective communication with stakeholders including leadership, and handling challenging incidents independently. The ideal candidate will have a background in incident response – preferably in cybersecurity – superb communication skills, and the ability to thrive in a fast-paced and challenging environment.\n\nThe role includes on-call responsibilities outside business hours and weekends, daily reporting, and ticket administration. The ideal candidate is self-motivated and responsible, with the ability to prioritize under full workloads, operate under time constraints, build upon and improve established procedures, and keep detailed documentation of incidents and resolution steps. If you are passionate about cybersecurity and have a consistent record of mitigating security incidents, we encourage you to apply and become an integral part of our team dedicated to safeguarding our organization's assets and reputation.\n\nThis position is an individual contributor role reporting to the Senior Director of Security Operations.\n\nResponsibility\nServe as a subject matter expert for Docusign’s cybersecurity incident management\nLead and manage complex and sensitive security incidents to conclusion independently, identifying and resolving challenges to ensure timely resolution\nCollaborate with various internal teams to develop, implement and complete containment and remediation actions\nLead strategic projects to meet incident management objectives and participate in post-incident analysis and documentation to identify root causes and preventive actions\nMonitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement\nManage collaborators and cultivate relationships to enhance cross-functional investigations\nDrive continual improvement through the refinement of incident documentation processes, assisting with the development of metrics to measure investigation results\nServe as an escalation point within the Incident Management process, initiating Crisis Incident response processes and applying the escalation process when required\nGather and analyze information to understand the impact on systems, data, and partners\nTrack the progress of incident response activities and ensure that deadlines and milestones are met\nCoordinate the allocation of resources to support incident response efforts\nDocument and conduct post-incident reviews to identify lessons learned and improve response processes\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n5+ years experience in Incident Response\nExperience with cybersecurity principles and best practices\nBachelor's degree in Computer Science, Information Technology, or equivalent work experience\nExperience with troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n2+ years experience in Cyber Security Incident Response\nExcellent communication and interpersonal skills, with the ability to coordinate and communicate effectively with technical and non-technical stakeholders\nAbility to remain calm and focused under pressure during high-stress incidents\nDemonstrated ability to lead under pressure, make decisions in ambiguous situations, and drive cross-functional collaboration swiftly\nProactive and collaborative approach to incident management, with the ability to adapt quickly to evolving threats and technologies\nStrong problem-solving skills to quickly identify root causes and develop appropriate response strategies\nAbility to lead incident calls confidently and independently to a successful resolution\nHas capacity to work well interpersonally across various levels and disciplines, as well as influence and lead without direct authority\nAbility to prioritize and effectively handle competing priorities and projects\nCapability to lead process analysis and provide recommendations for process improvements\nAnalytical approach with the skill to assess and prioritize security incidents based on risk and impact\nExperience in developing and conducting incident response training and exercises for internal teams\nFamiliarity with regulatory requirements and compliance frameworks (e.g., GDPR, PCI DSS)\nRelevant industry certifications\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $114,200 - $177,100 base salary\n\nWashington and New York (including NYC metro area): $109,600 - $156,950 base salary\n\nThis role is also eligible for bonus and\nbenefits.\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","datePosted":"2026-04-12T20:32:17.852Z","dateModified":"2026-04-12T20:32:17.852Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8108765c1abd4e90795a5cd7"},"url":"https://jobsearcher.com/jobs/8108765c1abd4e90795a5cd7"}}