{"schemaVersion":"jobsearcher.job.v1","id":"80f87bca6bbdfb0bb785d07a","url":"https://jobsearcher.com/jobs/80f87bca6bbdfb0bb785d07a","canonicalUrl":"https://jobsearcher.com/jobs/80f87bca6bbdfb0bb785d07a","title":"Network Operations Engineer","description":"Position Summary\nIntelice Solutions is a growth-focused Managed Services Provider (MSP) delivering proactive IT, cloud, cybersecurity, and network management services to organizations across multiple industries. We are seeking a highly motivated and customer-focused Network Operations Center (NOC) Engineer who thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes.\n\nThe ideal candidate combines strong technical troubleshooting skills with a proactive mindset, operational discipline, and a commitment to continuous improvement. This individual will be responsible for monitoring, maintaining, automating, and optimizing client infrastructure while serving as a key contributor to incident response, service reliability, cybersecurity initiatives, and operational excellence.\n\nAs a NOC Engineer, you will work closely with Service Desk, Security Operations (SOC), Projects, and Engineering teams to ensure the availability, security, and performance of client environments. Success in this role requires technical curiosity, strong communication skills, and the ability to think critically under pressure.\n\nKey Responsibilities\n\nInfrastructure Monitoring & Operations\nProactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.\nIdentify, investigate, and remediate performance, availability, and capacity issues before they impact clients.\nValidate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.\nReview and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.\nIncident Response & Service Restoration\nInvestigate and resolve incidents within established Service Level Agreements (SLAs).\nParticipate in incident triage, root cause analysis, escalation management, and service restoration efforts.\nCoordinate with internal technical teams, vendors, and client stakeholders during critical incidents.\nDocument corrective actions and contribute to post-incident reviews to improve overall service stability.\nNetwork & Systems Administration\nSupport and maintain networking technologies including firewalls, switches, wireless infrastructure, VPNs, SD-WAN, and network security controls.\nAdminister Microsoft 365, Azure, Windows Server environments, Active Directory, DNS, DHCP, virtualization platforms, and cloud-based services.\nAssist with deployment, configuration, patching, and lifecycle management of infrastructure components.\nPerform routine maintenance, firmware upgrades, and security updates across managed environments.\nAutomation & Continuous Improvement\nUtilize automation and scripting tools to improve operational efficiency and reduce repetitive tasks.\nAssist with the development and enhancement of monitoring standards, alerting frameworks, and operational procedures.\nIdentify opportunities to improve system reliability, scalability, security, and overall client experience.\nSupport platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot, PowerShell, and other MSP technologies.\nCybersecurity & Compliance Support\nMonitor security-related alerts and collaborate with cybersecurity teams to investigate and remediate threats.\nAssist with vulnerability management, patch management, endpoint protection, and security best practices.\nSupport compliance initiatives and security frameworks where applicable.\nEnsure secure operational practices are followed when managing client systems and data.\nDocumentation & Knowledge Management\nMaintain detailed documentation of client environments, configurations, incidents, and resolution procedures.\nCreate and update knowledge base articles, standard operating procedures, and technical runbooks.\nDocument troubleshooting findings, resolution steps, and recommendations within the ticketing system.\nClient & Team Collaboration\nCommunicate professionally and effectively with clients regarding incidents, maintenance activities, and service-related updates.\nPartner with Service Desk, Projects, Engineering, and Security teams to deliver seamless client support.\nParticipate in operational meetings, technical reviews, and continuous improvement initiatives.\nContribute to a positive, collaborative, and accountability-driven team culture.\nProfessional Development\nMaintain current knowledge of emerging technologies, cybersecurity trends, cloud platforms, and MSP best practices.\nPursue relevant certifications and participate in technical training and development programs.\nShare knowledge with teammates and contribute to team growth through mentoring and collaboration.\n\nRequired Qualifications\n2+ years of experience supporting network, infrastructure, or managed IT environments.\nStrong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.\nExperience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.\nFamiliarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.\nStrong analytical, problem-solving, and customer service skills.\nAbility to manage multiple priorities in a fast-paced, client-facing environment.\nExcellent written and verbal communication skills.\nAbility to participate in scheduled on-call rotations as required.\n\nPreferred Qualifications\nExperience working in a Managed Service Provider (MSP) environment.\nExperience with:\nConnectWise Manage\nConnectWise Automate or RMM\nScreenConnect\nAuvik\nImmyBot\nLiongard\nMicrosoft Azure\nMicrosoft Intune\nVMware or Hyper-V\nMeraki, Fortinet, SonicWall, Aruba, or similar networking platforms\nExperience supporting cloud-first and hybrid infrastructure environments.\nFamiliarity with scripting and automation using PowerShell or similar technologies.\nUnderstanding of cybersecurity principles, endpoint protection, vulnerability management, and security best practices.\n\nPreferred Certifications\nCompTIA Network+\nCompTIA Security+\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft 365 Certifications\n\nCore Competencies\nCustomer First Mentality\nAccountability and Ownership\nCritical Thinking & Problem Solving\nTeam Collaboration\nContinuous Improvement\nAttention to Detail\nAdaptability and Learning Agility\nEffective Communication\nTechnical Curiosity\nOperational Excellence\n\nThis role is ideal for a technology professional who enjoys solving complex problems, leveraging automation, improving operational efficiency, and helping clients achieve reliable, secure, and high-performing IT environments.","company":"Intelicesolutionsll","rawCompany":"intelicesolutionsll","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:44:21.172Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Operations Engineer","description":"Position Summary\nIntelice Solutions is a growth-focused Managed Services Provider (MSP) delivering proactive IT, cloud, cybersecurity, and network management services to organizations across multiple industries. We are seeking a highly motivated and customer-focused Network Operations Center (NOC) Engineer who thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes.\n\nThe ideal candidate combines strong technical troubleshooting skills with a proactive mindset, operational discipline, and a commitment to continuous improvement. This individual will be responsible for monitoring, maintaining, automating, and optimizing client infrastructure while serving as a key contributor to incident response, service reliability, cybersecurity initiatives, and operational excellence.\n\nAs a NOC Engineer, you will work closely with Service Desk, Security Operations (SOC), Projects, and Engineering teams to ensure the availability, security, and performance of client environments. Success in this role requires technical curiosity, strong communication skills, and the ability to think critically under pressure.\n\nKey Responsibilities\n\nInfrastructure Monitoring & Operations\nProactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.\nIdentify, investigate, and remediate performance, availability, and capacity issues before they impact clients.\nValidate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.\nReview and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.\nIncident Response & Service Restoration\nInvestigate and resolve incidents within established Service Level Agreements (SLAs).\nParticipate in incident triage, root cause analysis, escalation management, and service restoration efforts.\nCoordinate with internal technical teams, vendors, and client stakeholders during critical incidents.\nDocument corrective actions and contribute to post-incident reviews to improve overall service stability.\nNetwork & Systems Administration\nSupport and maintain networking technologies including firewalls, switches, wireless infrastructure, VPNs, SD-WAN, and network security controls.\nAdminister Microsoft 365, Azure, Windows Server environments, Active Directory, DNS, DHCP, virtualization platforms, and cloud-based services.\nAssist with deployment, configuration, patching, and lifecycle management of infrastructure components.\nPerform routine maintenance, firmware upgrades, and security updates across managed environments.\nAutomation & Continuous Improvement\nUtilize automation and scripting tools to improve operational efficiency and reduce repetitive tasks.\nAssist with the development and enhancement of monitoring standards, alerting frameworks, and operational procedures.\nIdentify opportunities to improve system reliability, scalability, security, and overall client experience.\nSupport platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot, PowerShell, and other MSP technologies.\nCybersecurity & Compliance Support\nMonitor security-related alerts and collaborate with cybersecurity teams to investigate and remediate threats.\nAssist with vulnerability management, patch management, endpoint protection, and security best practices.\nSupport compliance initiatives and security frameworks where applicable.\nEnsure secure operational practices are followed when managing client systems and data.\nDocumentation & Knowledge Management\nMaintain detailed documentation of client environments, configurations, incidents, and resolution procedures.\nCreate and update knowledge base articles, standard operating procedures, and technical runbooks.\nDocument troubleshooting findings, resolution steps, and recommendations within the ticketing system.\nClient & Team Collaboration\nCommunicate professionally and effectively with clients regarding incidents, maintenance activities, and service-related updates.\nPartner with Service Desk, Projects, Engineering, and Security teams to deliver seamless client support.\nParticipate in operational meetings, technical reviews, and continuous improvement initiatives.\nContribute to a positive, collaborative, and accountability-driven team culture.\nProfessional Development\nMaintain current knowledge of emerging technologies, cybersecurity trends, cloud platforms, and MSP best practices.\nPursue relevant certifications and participate in technical training and development programs.\nShare knowledge with teammates and contribute to team growth through mentoring and collaboration.\n\nRequired Qualifications\n2+ years of experience supporting network, infrastructure, or managed IT environments.\nStrong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.\nExperience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.\nFamiliarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.\nStrong analytical, problem-solving, and customer service skills.\nAbility to manage multiple priorities in a fast-paced, client-facing environment.\nExcellent written and verbal communication skills.\nAbility to participate in scheduled on-call rotations as required.\n\nPreferred Qualifications\nExperience working in a Managed Service Provider (MSP) environment.\nExperience with:\nConnectWise Manage\nConnectWise Automate or RMM\nScreenConnect\nAuvik\nImmyBot\nLiongard\nMicrosoft Azure\nMicrosoft Intune\nVMware or Hyper-V\nMeraki, Fortinet, SonicWall, Aruba, or similar networking platforms\nExperience supporting cloud-first and hybrid infrastructure environments.\nFamiliarity with scripting and automation using PowerShell or similar technologies.\nUnderstanding of cybersecurity principles, endpoint protection, vulnerability management, and security best practices.\n\nPreferred Certifications\nCompTIA Network+\nCompTIA Security+\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft 365 Certifications\n\nCore Competencies\nCustomer First Mentality\nAccountability and Ownership\nCritical Thinking & Problem Solving\nTeam Collaboration\nContinuous Improvement\nAttention to Detail\nAdaptability and Learning Agility\nEffective Communication\nTechnical Curiosity\nOperational Excellence\n\nThis role is ideal for a technology professional who enjoys solving complex problems, leveraging automation, improving operational efficiency, and helping clients achieve reliable, secure, and high-performing IT environments.","datePosted":"2026-08-05T15:44:21.172Z","dateModified":"2026-08-05T15:44:21.172Z","hiringOrganization":{"@type":"Organization","name":"Intelicesolutionsll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"80f87bca6bbdfb0bb785d07a"},"url":"https://jobsearcher.com/jobs/80f87bca6bbdfb0bb785d07a"}}