EBA Technical Business Analyst I

As an EBA Technical Business Analyst in Software Engineering at Cincinnati Children's, you will play a key role in building and enhancing innovative web-based applications that power critical operations across the organization. From supporting end-to-end testing to driving user adoption, you will be at the center of delivering technology solutions that make a real impact. You will gain hands-on exposure to Clinical and Operational software within Information Services, while developing a deep understanding of how technology drives success at every level. Summary JOB RESPONSIBILITIES Has conceptual knowledge of theories, practices and procedures within their discipline. Follows the parameters of defined policies, procedures and practices with guidance. Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center. Works on projects and tasks with guidance and direction from more senior level team members. Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions. Addresses production support, application configuration and enhancements with direction from senior level team members as needed. Development Conceptually understands how to analyze, design, implement, and maintain systems and procedures. With guidance, assists in system testing and technical documentation. Observes Technical Reviews. Utilizes Development lifecycle process and documentation to implement and support system solutions. Production Support Provides technical support and problem resolution assistance for production and process issues. Seeks guidance to troubleshoot and decipher error messages. Assists with the appropriate Change Control methods to implement system solutions. Supports departmental efforts to improve customer satisfaction. Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Customer Service Provides end-user support. Monitor SLA's and escalates as needed. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Miscellaneous Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships. Works well with others and fosters a positive team environment. Participate in instructional seminars. Continued development on Cincinnati Children's computer-based systems. Job Qualifications Bachelor's degree in a related field OR equivalent combination of education and experience 0+ years of experience in a related job discipline Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Digital Health Employee Status Regular FTE 1 Weekly Hours 40 Pay Range Expected Starting Pay Range Annualized pay may vary based on FTE status $61,401.60 - $78,291.20 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's Is Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive Job Description Provided Upon Request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability J-18808-Ljbffr