{"schemaVersion":"jobsearcher.job.v1","id":"8067d4ea53ce8ba26c74e876","url":"https://jobsearcher.com/jobs/8067d4ea53ce8ba26c74e876","canonicalUrl":"https://jobsearcher.com/jobs/8067d4ea53ce8ba26c74e876","title":"Customer Support Representative - Associate Process Specialist","description":"Overview:\nOverview: Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.\n\nRole: As a Process Associate Specialist/CSR, you will support field technicians and internal teams with service activation, troubleshooting, and technical support activities. You will work across multiple applications and systems to help ensure successful installation, migration, and restoration of customer services. You will also provide real-time support through inbound calls and chats, helping technicians resolve service-related issues efficiently and accurately.\nResponsibilities:\nKey Responsibilities:\n\nSupport field technicians and internal teams with service activation, provisioning, and technical troubleshooting.\nHandle inbound calls and chats from technicians and internal work groups in a professional and efficient manner.\nAssist with service installations, migrations, restorations, and outage-related activities.\nProvide real-time guidance and troubleshooting support during customer service activation.\nWork across multiple systems and applications to review, update, and complete service-related tasks.\nHelp resolve technical issues impacting successful service delivery.\nSupport service restoration activities including ONT changes, activations, and provisioning support.\nMaintain accurate documentation and follow established operational procedures.\nCollaborate with cross-functional teams to ensure timely issue resolution and customer satisfaction.\nRequirements:\nRequirements / Qualifications:\nHigh school diploma or GED required; Associate degree or technical certification preferred.\n1+ years of experience in technical support, customer service, call center, or telecom operations preferred.\nStrong troubleshooting, problem-solving, and multitasking skills in a fast-paced environment.\nAbility to handle inbound calls and chats professionally while working across multiple systems and applications.\nBasic knowledge of telecommunications, internet, networking, or technical support concepts preferred.\nStrong verbal and written communication skills with excellent customer service abilities.\nAbility to work independently, maintain accurate documentation, and collaborate effectively within a team environment.","company":"Prodapt","rawCompany":"prodapt","city":"Richardson","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-04T10:31:36.329Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative - Associate Process Specialist","description":"Overview:\nOverview: Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.\n\nRole: As a Process Associate Specialist/CSR, you will support field technicians and internal teams with service activation, troubleshooting, and technical support activities. You will work across multiple applications and systems to help ensure successful installation, migration, and restoration of customer services. You will also provide real-time support through inbound calls and chats, helping technicians resolve service-related issues efficiently and accurately.\nResponsibilities:\nKey Responsibilities:\n\nSupport field technicians and internal teams with service activation, provisioning, and technical troubleshooting.\nHandle inbound calls and chats from technicians and internal work groups in a professional and efficient manner.\nAssist with service installations, migrations, restorations, and outage-related activities.\nProvide real-time guidance and troubleshooting support during customer service activation.\nWork across multiple systems and applications to review, update, and complete service-related tasks.\nHelp resolve technical issues impacting successful service delivery.\nSupport service restoration activities including ONT changes, activations, and provisioning support.\nMaintain accurate documentation and follow established operational procedures.\nCollaborate with cross-functional teams to ensure timely issue resolution and customer satisfaction.\nRequirements:\nRequirements / Qualifications:\nHigh school diploma or GED required; Associate degree or technical certification preferred.\n1+ years of experience in technical support, customer service, call center, or telecom operations preferred.\nStrong troubleshooting, problem-solving, and multitasking skills in a fast-paced environment.\nAbility to handle inbound calls and chats professionally while working across multiple systems and applications.\nBasic knowledge of telecommunications, internet, networking, or technical support concepts preferred.\nStrong verbal and written communication skills with excellent customer service abilities.\nAbility to work independently, maintain accurate documentation, and collaborate effectively within a team environment.","datePosted":"2026-08-04T10:31:36.329Z","dateModified":"2026-08-04T10:31:36.329Z","hiringOrganization":{"@type":"Organization","name":"Prodapt","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8067d4ea53ce8ba26c74e876"},"url":"https://jobsearcher.com/jobs/8067d4ea53ce8ba26c74e876"}}