Back of House Team Leader

Chick-fil-A - Back of House Team Leader OpportunityAre you passionate about serving high-quality food and leading a team?At Chick-fil-A Highland Commons, a Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.Core ValuesTenacityIntegrityPositive AttitudeServant's HeartAvailability Requirements:Position Type: Full-Time or Part-TimeSaturday availability IS REQUIREDThis is not a Monday-Friday only positionMultiple shift options available, including morning, lunch, and closing shiftsOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesEmployee DiscountCompetitive payPaid TrainingGeneral Team Expectations:Provide friendly, efficient service in areas like the drive-thru, dining room, cashier, drinks, and food prepPractice the Chick-fil-A Core 4: Share a Smile, Create Eye Contact, Speak with a Friendly Tone, and Always say "My Pleasure"Execute position-specific best practices and maintain up-to-date knowledge through in-house trainingComplete assigned opening and closing tasksFollow food safety and restaurant procedures at all timesEncourage and uphold the vision and values of the restaurantCommunicate effectively with guests and team membersDisplay a professional, positive attitude at all timesAdhere to dress code and appearance standardsMaintain a clean, welcoming environmentReceive and apply feedback to grow professionallySupport the team and contribute to a positive workplace culturePerform other duties as assignedWhat You'll Do:Lead shifts, coach team members, and model excellent serviceSupport daily operations with urgency and attention to detailBuild emotional connections with guestsTrain new hires, run shift huddles, and ensure smooth open/close proceduresEnsure compliance with health, safety, and labor guidelinesFoster a fun, caring, and high-performance team environmentComplete daily setup sheets and plan for successDemonstrates urgency and willingness to correct all issuesComplete daily and weekly checklistsEnsure compliance with Ecosure, health department, labor laws, Pathway/ORG procedures and operator goalsManages and coaches food safety best practicesManages labor laws specific to Minor laws and Employee breaksManage daily labor cost to achieve a remarkable guest experience and labor %Manage daily food costManage Maintenance costsDemonstrates Care for equipment, proper maintenance, and reports any issues immediatelyUses BOH systems (AHA, LEAN, Breading iPads) to ensure operational success.Qualifications and Requirements:Reliable transportationAbility to complete daily and weekly checklists to reach specific goalsStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Professional, strong work ethic, and a heart for serviceCheerful, positive, and customer-focused attitudeStrong interpersonal and communication skillsDetail-oriented and able to multitask effectivelyWorks well independently and as part of a teamReceptive to constructive feedback and growth-mindedWillingness to learn, grow, and take initiativeAvailable to work Saturdays; flexible scheduling offered (closed Sundays)Able to lift 5-50 lbs and stand for extended periodsLocation: Chick-fil-A Highland Commons - 4A Highland Commons E, Hudson, MA 01749Join us at Chick-fil-A and be part of a loving and enthusiastic team that values your growth and development. Apply now!Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.