Engagement Coordinator

Candidates must reside within a commutable distance of Purchase, New York.Job ResponsibilitiesThe Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach. Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes.Manage event communications, tracking, and preparation of marketing or educational materialsServe as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource.Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation.Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned Assist in internal documentation, stakeholder communications, and basic reporting from eventsPerforms other duties as assignedRequired Qualifications1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interactionDemonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partnersHighly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environmentProficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platformsAbility to work independently and manage shifting priorities in a fast-paced environmentWillingness to learn health and insurance concepts Strong written and verbal communication skillsPreferred QualificationsPrior experience supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to successComfort with client-facing responsibilities, such as presenting information, answering questions, or supporting adoption of servicesExperience working in a high-travel or event-heavy role is a plusExposure to healthcare, wellness, or benefits-related fields