Customer Advocate

About UsPFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof!Customer Advocates manage PFL's eCommerce customer base from idea conception through finished print product. They are responsible for customer success through inventive thinking, quick action, and flawless execution. We are looking for results-oriented individuals who enjoy competition, are driven by hard work, and are willing to rise to a challenge.Responsibilities Of a Successful Customer AdvocatePerform informal and formal needs assessments for each customer to recommend appropriate printing and mailing solutions.Develop a rapport with customers, creating a friendly and helpful atmosphere.Utilize software tools and order forms to advance sales cycles.Work in teams to provide the best service and hit revenue goals. Sell printing using good customer service and company sales process, Action Selling.Prospect to grow customer accounts.Consult with customer on their printing and marketing needs.Customer Advocate Qualifications2+ years of customer service or sales experience preferred.Ability to work onsite at our headquarters in Livingston, MT.Ability to cooperate with and support other members of the Customer Advocate team.Strong verbal communication skills.Strong technical and computer knowledge and a willingness to learn new software.Willingness to interact daily with customers from a wide range of cultures and backgrounds.Good sense of organization and workload management, as well as a keen attention to details.Knowledge of customer service best practices and a desire to participate in trainings and professional development.Ability to perform well in a fast-paced work environment.If you like the idea of working where the digital and print worlds meet, if you like working with people to provide a superlative customer experience, if you are interested in solving customers marketing and mailing needs, we want to hear from you!The Details: This is a full-time, hourly, on-site position with an annual compensation of approximately $50,000 ($24.00/hr)Core BenefitsHealth Benefits Package401K with 4% employer matchEmployer Paid DisabilityLife InsurancePaid Parental LeaveGenerous Paid Time Off (PTO)Nine Paid Holidays Subsidized Onsite ChildcarePlease note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.By Selecting "Give Consent" you agree to allow PFL to store and process your data for the purpose of considering your eligibility for employment and for 730 days thereafter. By Selecting "Deny Consent" you are opting out and your data will be deleted in accordance with PFL policy.GDPR NoticeCCPA Notice