Customer Service Executive

SummarySalary: Starting from £27,700.00Grade: POReporting Line: Customer Service ManagerContract Type: 12 months FTC, Full timeLocation: Cheshire Business Park, CW9 7YL /HybridClosing Date: 16/06/26What to expectYou will be responsible for assisting retailers once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.Primary ResponsibilitiesInbound and outbound call activity to both retailers and Engineers assisting with Drop & Collect installs, answering both technical and non-technical questions and completing courtesy calls.Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media)Investigate and resolve customer issues and resolve issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.What we can do for youBenefitsOur business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:25 days annual leave (rising to 30 after 2 years), plus bank holidaysGenerous pension scheme with minimum 9% employer contributionAccess to 24/7 digital GP services and our Employee Assistance Programme6 x Life assurance and income protection after 12 months serviceOver 400 online courses, mentoring, apprenticeships, and development programmesAccess to our benefits platform for exclusive discounts & savingsClick Here For a Detailed Overview Of Our BenefitsWhat you’ll need to succeedSkills & QualificationsHigh level of verbal and written communication skillsPC Literacy with knowledge of MS Office ApplicationsProven track record in customer servicesFluent in verbal and written EnglishPrevious ExperienceCustomer Service – contact centre experience preferableExperience working on a technical helpdesk would be advantageousBackground in a ‘Customer First ‘environmentAbout UsAt Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.ukApplication GuidanceOur commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.ukWe’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.Apply NowWorking in OperationsFind out moreWhat now?See all jobs in operationsSee all jobs in Other locationsApply Now