Customer Service Representative

Key ResponsibilitiesDay-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.Attend meetings as required.Communicate with other Knowles departments regarding customer related issues. Skills, Knowledge And ExpertiseWorking knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.Experience with Oracle and CRM a plus, but not necessary.Strong customer service skills for both internal and external customers.