Multi-Office Operations Manager Outpatient Oncology

About The Oncology Institute (www.theoncologyinstitute.com):Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better.As an Operations Manager at The Oncology Institute, you play a critical leadership role ensuring our clinics deliver compassionate safe and high quality care to patients and families every day. You are trusted to lead teams manage operations across multiple locations and drive excellence in quality service and performance while living our mission to bring innovative value based oncology care closer to home. This is a role for leaders who want real impact professional growth and the opportunity to make a meaningful difference in patients lives.JOB PURPOSE AND SUMMARY:The Operations Manager serves as the operations leader for multiple clinic locations in the Kissimmee, FL area, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA-compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.ESSENTIAL DUTIES AND RESPONSBILITIES:Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.Partner in the recruitment, hiring and training of new staff membersDesign and implement business strategies to help the clinic meet organizational goalsManage staff by assigning and delegating tasks as neededDevelop protocols and procedures to improve staff productivityAct as a liaison between patients, their families and additional care staffPlan and manage the clinic's budget and approve payrollPerform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goalsEnsure that all policies and procedures function in accordance with state and federal lawsAs leader of your clinic location or multiple locations, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors.KNOWLEDGE, SKILLS, AND ABILITIES:Exceptional written and verbal communication skillsAnalytical thinking skills and the ability to exercise sound judgement when making decisionsMust be customer service oriented and prepared to liaise with patients, their families and other care providersExtremely organized and detail orientedAbility to delegate tasks as neededAbility to spend extended periods of time sitting at a deskKnowledge of a second language is an assetREQUIRED EXPERIENCE, EDUCATION, AND/OR TRAINING:Required: Bachelor's degree or equivalent educational background5+ years prior experience working in a clinical or healthcare setting3+ years of proven success in leadership roles 3+ years in multi-site clinic leadershipPHYSICAL WORKING REQUIREMENTS:This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Pay Transparency for salaried teammates$80,000—$100,000 USD