{"schemaVersion":"jobsearcher.job.v1","id":"7f520bbdcbc57a8b28ec089b","url":"https://jobsearcher.com/jobs/7f520bbdcbc57a8b28ec089b","canonicalUrl":"https://jobsearcher.com/jobs/7f520bbdcbc57a8b28ec089b","title":"Client Services Representative (Pharmacy Technician)","description":"Job Description\n\nBe the behind-the-scenes hero empowering pharmacies nationwide!Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.Pay Rate: $20/hr - $23/hrPlease Note:This is an in-person role based in our Grapevine, TX officeWhat You'll Do:Serve as the primary contact for incoming calls and tickets from pharmacy clientsDiagnose and resolve customer issues efficientlyEscalate complex cases to Technical or Account Management teams when neededAccurately document all interactions and actions in tracking softwareDeliver exceptional customer service in every client engagementQualifications:Minimum 2 years of customer service experience requiredHealthcare call center or independent pharmacy experience preferredCertified Pharmacy Technician (CPhT) certification is a plus but not requiredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plus (please specify any prior experience)Solid basic computer skills and proven ability to quickly master new software applicationsOccasional after-hours and Saturday shifts requiredBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSAGenerous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to be the go-to problem solver? Let's talk —Apply today! #ID1 #ZR","company":"Liberty Software","rawCompany":"liberty software","city":"Addison","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-05T01:32:38.091Z","occupations":[{"code":"29-2052.00","title":"Pharmacy Technicians","slug":"pharmacy-technicians"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"31-9095.00","title":"Pharmacy Aides","slug":"pharmacy-aides"}],"industries":[{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative (Pharmacy Technician)","description":"Job Description\n\nBe the behind-the-scenes hero empowering pharmacies nationwide!Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.Pay Rate: $20/hr - $23/hrPlease Note:This is an in-person role based in our Grapevine, TX officeWhat You'll Do:Serve as the primary contact for incoming calls and tickets from pharmacy clientsDiagnose and resolve customer issues efficientlyEscalate complex cases to Technical or Account Management teams when neededAccurately document all interactions and actions in tracking softwareDeliver exceptional customer service in every client engagementQualifications:Minimum 2 years of customer service experience requiredHealthcare call center or independent pharmacy experience preferredCertified Pharmacy Technician (CPhT) certification is a plus but not requiredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plus (please specify any prior experience)Solid basic computer skills and proven ability to quickly master new software applicationsOccasional after-hours and Saturday shifts requiredBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSAGenerous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to be the go-to problem solver? Let's talk —Apply today! #ID1 #ZR","datePosted":"2026-06-05T01:32:38.091Z","dateModified":"2026-06-05T01:32:38.091Z","hiringOrganization":{"@type":"Organization","name":"Liberty Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Addison","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7f520bbdcbc57a8b28ec089b"},"url":"https://jobsearcher.com/jobs/7f520bbdcbc57a8b28ec089b"}}