{"schemaVersion":"jobsearcher.job.v1","id":"7f3ea7b409d4d383e0b8dcc0","url":"https://jobsearcher.com/jobs/7f3ea7b409d4d383e0b8dcc0","canonicalUrl":"https://jobsearcher.com/jobs/7f3ea7b409d4d383e0b8dcc0","title":"Computer Help Desk II","description":"Description:\nCentex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed.\nThe role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations.\nEssential Duties and Responsibilities\nRespond to end-user support requests received by phone, email, ticketing system, or in person.\nTroubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems.\nSupport password resets, account access issues, software installation, profile setup, and basic user administration tasks.\nCreate, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution.\nEscalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate.\nAssist with workstation imaging, deployment, moves, replacements, and new-user technology setup.\nProvide users with guidance on the proper use of hardware, software, and self-service resources when available.\nSupport printers, scanners, mobile devices, conference room technology, and other standard office equipment.\nMaintain accurate inventory records for assigned hardware and related IT assets.\nAssist with routine patching support, software updates, preventive maintenance, and endpoint checks.\nDevelop or update user guides, knowledge base articles, and standard help desk documentation.\nWork Environment and Physical Requirements\nFull-time, on-site position based in Killeen, Texas.\nThe standard schedule is Monday through Friday during normal business hours.\nOccasional after-hours work may be required for maintenance, support coverage, or deployment tasks.\nAbility to lift and move computer equipment and peripherals up to approximately 40 pounds.\nRequirements:\nRequired Qualifications\nHigh school diploma or equivalent required.\nAn Associate Degree in Information Technology, Computer Science, or a related field is preferred.\nTwo to four years of experience in help desk, desktop support, or end-user technical support roles.\nExperience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.\nWorking knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.\nStrong troubleshooting, communication, customer service, and documentation skills.\nPreferred Qualifications\nCompTIA A+ preferred.\nExperience with ticketing systems, remote support tools, and basic asset management processes.\nExperience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts.","company":"Centex Technologies","rawCompany":"centex technologies","city":"Killeen","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:52:05.027Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer Help Desk II","description":"Description:\nCentex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed.\nThe role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations.\nEssential Duties and Responsibilities\nRespond to end-user support requests received by phone, email, ticketing system, or in person.\nTroubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems.\nSupport password resets, account access issues, software installation, profile setup, and basic user administration tasks.\nCreate, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution.\nEscalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate.\nAssist with workstation imaging, deployment, moves, replacements, and new-user technology setup.\nProvide users with guidance on the proper use of hardware, software, and self-service resources when available.\nSupport printers, scanners, mobile devices, conference room technology, and other standard office equipment.\nMaintain accurate inventory records for assigned hardware and related IT assets.\nAssist with routine patching support, software updates, preventive maintenance, and endpoint checks.\nDevelop or update user guides, knowledge base articles, and standard help desk documentation.\nWork Environment and Physical Requirements\nFull-time, on-site position based in Killeen, Texas.\nThe standard schedule is Monday through Friday during normal business hours.\nOccasional after-hours work may be required for maintenance, support coverage, or deployment tasks.\nAbility to lift and move computer equipment and peripherals up to approximately 40 pounds.\nRequirements:\nRequired Qualifications\nHigh school diploma or equivalent required.\nAn Associate Degree in Information Technology, Computer Science, or a related field is preferred.\nTwo to four years of experience in help desk, desktop support, or end-user technical support roles.\nExperience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.\nWorking knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.\nStrong troubleshooting, communication, customer service, and documentation skills.\nPreferred Qualifications\nCompTIA A+ preferred.\nExperience with ticketing systems, remote support tools, and basic asset management processes.\nExperience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts.","datePosted":"2026-07-19T15:52:05.027Z","dateModified":"2026-07-19T15:52:05.027Z","hiringOrganization":{"@type":"Organization","name":"Centex Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Killeen","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7f3ea7b409d4d383e0b8dcc0"},"url":"https://jobsearcher.com/jobs/7f3ea7b409d4d383e0b8dcc0"}}