Academic AV Technologist

Position Information Position Title Academic AV Technologist Job Description Job Summary Are you seeking a job that will push you to grow and drive you to continuously improve? If you are a hard-working person who is always pursuing excellence, join Hillsdale College as an Academic Technologist! The Academic Technologist is a crucial team member dedicated to providing real-time support of teaching and learning technologies and consultative design and installation services. This role will primarily assist with the support of the College’s classroom technology on Hillsdale’s campuses (in Michigan and at remote sites) and online teaching/learning technology, as well as other information technology-related processes, workflows, and resources used by faculty, staff, and students on the College’s campuses. Responsibilities include break/fix support of classroom hardware and software, design and installation of classroom hardware and software, accessibility knowledge, and superior listening, observational, and research skills. This role fits an individual who enjoys interacting with people and can effectively resolve problems by patiently listening, asking questions, and pursuing solutions. The position demands excellent communication skills, the ability to explain technological concepts to non-technical people, and the technical acumen to diagnose and resolve classroom technology issues on demand. A commitment to the College’s mission is essential. Essential Job Functions Academic Technology Operation and Support Provide rapid break/fix support of classroom hardware, including but not limited to projectors, controllers, touchpanels, amplifiers, speakers, etc. Install classroom hardware/software. Assist with classroom technology design. Assist with related hardware and software setup, documentation, and information delivery as needed. Track classroom and lab equipment inventory. Develop KPIs to measure classroom support, hardware performance, and other metrics leading to opportunities for improvement. Provide secondary support for other academic technology team members as needed. Cybersecurity Knowledge of and practice in supporting basic cybersecurity fundamentals from an individual user perspective and an application administrator’s perspective. Solution Development Research and recommend hardware and software support options for student computer labs and technology-enhanced classrooms. Research and solve “how to” software problems in coordination with the Help Desk. Identify “global” concerns and recommend incorporating solutions into training. Create instructional documentation to promote user learning of various technologies. Collaborative Communication Meet with faculty, staff, and students to observe, listen to concerns, and research potential software, hardware, and process improvements. Create and build positive relationships with customers, vendors, and external contacts to promote collaboration (sharing best practices and improving hardware and software). Project Participation Create and maintain project documentation. Manage multiple projects with competing priorities and deadlines. Assist, if needed, with overall project management. Operational Excellence Flex work time to support evening and weekend teaching and learning activities. Travel to other locations to install classroom technology and provide support (less than 20%). Work independently and in teams while supporting a diverse population. Log trouble tickets as needed. General Competencies & Professional Growth Maintain confidentiality in all appropriate matters. Maintain punctuality, meet deadlines, and exhibit a strong attendance record. Engage in at least 10 hours of continuing education annually for skill enhancement and professional growth. Keep abreast of new technology, products, equipment, etc. Perform additional tasks as assigned by the Senior Director of Academic Technologies and Technology Training. Required Qualifications Education and Experience An Information Systems, Digital Media, Engineering, Computer Science, AV, or other comparable degree is preferred but not required. Minimum seven years of experience in an audio-visual, support, or comparable role Other Skills Other Skills AV Knowledge/Hardware Installation Proficient in hardware installation techniques and troubleshooting (advanced audiovisual technology hardware installation/ troubleshooting preferred) Experience with Extron control systems desirable AVIXA CTS and Extron certification desirable Strong understanding of AV data analytics and KPIs Network Foundational understanding of TCP/IP networking in an enterprise environment Understanding of modern wifi connectivity methods Ability to perform basic troubleshooting of enterprise-connected wireless devices Cybersecurity Strong understanding of modern cybersecurity risks and mitigation practices Project Participation Foundational understanding of project management and elements of a successful project Operating Systems Proficiency in recent and current Windows operating systems Proficiency in current Mac OS Proficiency in supporting Apple iOS devices Online Meeting Experience Experience using and supporting Zoom and Microsoft Teams (or other video conferencing tools) Software Knowledge Proficiency in Microsoft 365/Microsoft Office Suite Experience working with Google G Suite applications (Sheets, Docs, etc.) Proficiency in using cloud-based storage technologies like Box or Google Drive Proficiency with Help Desk operation and tracking software Required General Knowledge, Skills, and Abilities Excellent interpersonal and customer service skills Excellent oral and written communication, including reasonable technical writing and documentation capabilities (writing procedures, producing design diagrams, creating “how to” support videos, etc.) Ability to observe and analyze a business process or workflow Ability to adapt to and support new and changing technologies. Ability to work with minimal supervision, manage, and meet deadlines. Diplomatic and proactive in solving problems. Supervisory Responsibilities Potential for overseeing student employee scheduling and work Code of Commitment Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association, and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College. Physical Demands The ability to operate office equipment, including photocopiers, scanners, computer equipment, display monitors, etc. The position will require walking, stooping, crouching, or climbing. Posting Detail Information Posting Number S107P Open Date 02/17/2025 Close Date Open Until Filled Yes Special Instructions to Applicants