{"schemaVersion":"jobsearcher.job.v1","id":"7ea07eb71fcadf48f9d5473d","url":"https://jobsearcher.com/jobs/7ea07eb71fcadf48f9d5473d","canonicalUrl":"https://jobsearcher.com/jobs/7ea07eb71fcadf48f9d5473d","title":"Software Support Engineer","description":"Resolving customer reported issues and inquiries remotely via secure• networks to customers' systems, over the phone, by emails, or by travel• to customer sites.• Maintaining customer relations via phone, email, or in person with• various customers' users and personnel.• Troubleshooting of Microsoft Windows, UNIX, and Linux operating• systems.• Troubleshooting of network environments.• Transporting and delivering hardware systems to customers' sites.• Installation/configuration/troubleshooting/testing of Gemalto Cogent's• proprietary applications.• Conducting preventive maintenance.• Documenting service tickets properly.• Following internal policies and SOP.• Participating in 24x7 on-call rotation.• Providing regular status reporting to internal stakeholders and external• customers.• May include up to 30% travelKnowledge ,Skills and Experience:• Bachelor's degree in technical field• Experience with Windows-based operating systems• troubleshooting• Experience working with Linux and/or Unix Operating Systems• Be able to pass rigorous background checks conducted by law• enforcement agencies.It would be preferred if you have :• B.S. Degree in Computer Science or related discipline• Experience with biometrics industry technical support• 5+ years of experience providing customer-facing technical• support• 3+ years of experience working with Microsoft Windows• Operating Systems• TCP/IP network troubleshooting in distributed UNIX and• Windows client/server environments• Additional experience will also be strongly considered in the• following areas. (For any areas in which the candidate does not• possess knowledge, the candidate will need to learn these areas• on the job.):• LAN/WAN internetworking and protocols• Windows-based server installation and• administration• UNIX/Linux installation and administration• RDBMS installation and administration for• Oracle, Microsoft SQL Server, and MySQL• System and data backups and recovery• Detail oriented team player that can also work with little• supervision• Be able to work independently with help from in-house engineers• and have good time management skills. Service calls must be• responded to promptly, diagnosed quickly, and fixed within a• short time frame• Excellent verbal and written English communication skills, other• language abilities are a plus• Have the ability to understand user problems and the ability to• explain technical fixes in a clear manner to users. Technical• training will be provided.• Have excellent troubleshooting skills and problem solving• resourcefulness• Be willing and able to learn new technologies and any other• technologies as required by company needs readily and quickly• Have a strong customer support focus","company":"Della Infotech","rawCompany":"della infotech","city":"Pasadena","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-03T08:42:08.335Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Engineer","description":"Resolving customer reported issues and inquiries remotely via secure• networks to customers' systems, over the phone, by emails, or by travel• to customer sites.• Maintaining customer relations via phone, email, or in person with• various customers' users and personnel.• Troubleshooting of Microsoft Windows, UNIX, and Linux operating• systems.• Troubleshooting of network environments.• Transporting and delivering hardware systems to customers' sites.• Installation/configuration/troubleshooting/testing of Gemalto Cogent's• proprietary applications.• Conducting preventive maintenance.• Documenting service tickets properly.• Following internal policies and SOP.• Participating in 24x7 on-call rotation.• Providing regular status reporting to internal stakeholders and external• customers.• May include up to 30% travelKnowledge ,Skills and Experience:• Bachelor's degree in technical field• Experience with Windows-based operating systems• troubleshooting• Experience working with Linux and/or Unix Operating Systems• Be able to pass rigorous background checks conducted by law• enforcement agencies.It would be preferred if you have :• B.S. Degree in Computer Science or related discipline• Experience with biometrics industry technical support• 5+ years of experience providing customer-facing technical• support• 3+ years of experience working with Microsoft Windows• Operating Systems• TCP/IP network troubleshooting in distributed UNIX and• Windows client/server environments• Additional experience will also be strongly considered in the• following areas. (For any areas in which the candidate does not• possess knowledge, the candidate will need to learn these areas• on the job.):• LAN/WAN internetworking and protocols• Windows-based server installation and• administration• UNIX/Linux installation and administration• RDBMS installation and administration for• Oracle, Microsoft SQL Server, and MySQL• System and data backups and recovery• Detail oriented team player that can also work with little• supervision• Be able to work independently with help from in-house engineers• and have good time management skills. 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