MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.ResponsibilitiesProvide technical support to our clients through phone, email, and remote support toolsTroubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing systemInstall, configure, and maintain software, hardware, and peripherals as requiredCollaborate with clients, colleagues, and partners to ensure prompt resolution of issuesMonitor systems and alert clients of potential issues or outagesEscalate complex issues to senior engineers as requiredProvide timely updates to clients regarding ticket status and resolutionRequirementsAt least 2 years of experience in a help desk or service desk support roleGood understanding of Windows Server Administration and Active DirectoryStrong knowledge of IT security principles and best practicesFamiliarity with desktop platforms, including Windows, iOS, and AndroidExperience with G-Suite and Office 365Good understanding of network topologies, protocols, and architectureExperience with ITSM tools, such as Kaseya/ConnectWiseBenefitsHealth Care Plan (Medical, Dental & Vision)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Retirement Plan (401k, IRA)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & Development