{"schemaVersion":"jobsearcher.job.v1","id":"7e5ef70a9722299738827ab7","url":"https://jobsearcher.com/jobs/7e5ef70a9722299738827ab7","canonicalUrl":"https://jobsearcher.com/jobs/7e5ef70a9722299738827ab7","title":"IT Solutions Engineer","description":"Description:\n\nAt LMT Technology Solutions (www.LMTtech.com), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting.\n\nThe cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.\n\nPosition Overview:\nIf you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you!\n\nAs an IT Solutions Engineer , you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best.\n\nPerks:\nLMT provides a very competitive compensation package which includes a competitive base salary, a quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.\n\nPTO: 18 days of PTO in a year\n\nLMT contributes $900 a month to your Benefits Package\n\nQuarterly bonus potential\n\nLMT offers a company matched 401k plan, up to 4%, after 6 months of active employment\n\nMileage and home internet reimbursements\n\nCompany cell phone provided\n\nCompany paid professional development opportunities for professional certifications and soft skills training\n\nOpportunities for community involvement\n\nDay to Day Duties of the IT Solutions Engineer:\nThe IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.\n\nCollaborate with the team to develop and implement IT solutions tailored to meet client needs\n\nProvide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues\n\nConduct proactive system monitoring and preventive maintenance tasks\n\nAccurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platform\n\nEnsure accurate client documentation by regularly reviewing and updating documentation\n\nRegularly communicate with clients on the status and resolution of issues\n\nParticipate in the Level 2 support call queue\n\nRespond to ticket escalations\n\nPrioritize and manage multiple service requests while meeting established response and resolution goals (SLAs)\n\nStay current with emerging technologies through continuous learning and professional development.\n\nOn-Call Responsibility\n\nPerform after-hours on-call duties on a rotating basis\n\nRequirements:\n\nMinimum five (5) years of experience supporting servers, workstations, printers and network switches\n\nExperience servicing and troubleshooting:\n\nMicrosoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD\n\n365 user, mailbox, and SharePoint accounts\n\nMicrosoft Hyper-V or ESXi hypervisors\n\nMicrosoft Windows 10, 11\n\nMicrosoft Office Suite\n\nExperience troubleshooting enterprise systems\n\nKnowledge of VMWare and/or Hyper-V a plus\n\nAbility to diagnose and prioritize client issues and properly manage client expectations\n\nDemonstrated problem-solving skills and critical thinking ability\n\nStrong documentation habits and process-driven mindset\n\nCertifications: A+, MCP, MCSE, CCNA, and other related certifications a plus\n\nKnowledge of ConnectWise a plus\n\nAdditional Preferred Skills\n\nExperience with enterprise backup solutions\n\nExperience with SonicWall\n\nExperience managing Microsoft Azure Cloud Computing Services\n\nExperience supporting and administering Microsoft Intune , including device enrollment, policy deployment, application management, and endpoint troubleshooting.\n\nExperience supporting cybersecurity solutions while identifying and escalating potential security threats\n\nWork Location\nPrimarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a scheduled weekly onsite visit to the Buffalo area.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Chester","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-06T03:36:58.735Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Solutions Engineer","description":"Description:\n\nAt LMT Technology Solutions (www.LMTtech.com), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting.\n\nThe cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.\n\nPosition Overview:\nIf you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you!\n\nAs an IT Solutions Engineer , you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best.\n\nPerks:\nLMT provides a very competitive compensation package which includes a competitive base salary, a quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.\n\nPTO: 18 days of PTO in a year\n\nLMT contributes $900 a month to your Benefits Package\n\nQuarterly bonus potential\n\nLMT offers a company matched 401k plan, up to 4%, after 6 months of active employment\n\nMileage and home internet reimbursements\n\nCompany cell phone provided\n\nCompany paid professional development opportunities for professional certifications and soft skills training\n\nOpportunities for community involvement\n\nDay to Day Duties of the IT Solutions Engineer:\nThe IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.\n\nCollaborate with the team to develop and implement IT solutions tailored to meet client needs\n\nProvide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues\n\nConduct proactive system monitoring and preventive maintenance tasks\n\nAccurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platform\n\nEnsure accurate client documentation by regularly reviewing and updating documentation\n\nRegularly communicate with clients on the status and resolution of issues\n\nParticipate in the Level 2 support call queue\n\nRespond to ticket escalations\n\nPrioritize and manage multiple service requests while meeting established response and resolution goals (SLAs)\n\nStay current with emerging technologies through continuous learning and professional development.\n\nOn-Call Responsibility\n\nPerform after-hours on-call duties on a rotating basis\n\nRequirements:\n\nMinimum five (5) years of experience supporting servers, workstations, printers and network switches\n\nExperience servicing and troubleshooting:\n\nMicrosoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD\n\n365 user, mailbox, and SharePoint accounts\n\nMicrosoft Hyper-V or ESXi hypervisors\n\nMicrosoft Windows 10, 11\n\nMicrosoft Office Suite\n\nExperience troubleshooting enterprise systems\n\nKnowledge of VMWare and/or Hyper-V a plus\n\nAbility to diagnose and prioritize client issues and properly manage client expectations\n\nDemonstrated problem-solving skills and critical thinking ability\n\nStrong documentation habits and process-driven mindset\n\nCertifications: A+, MCP, MCSE, CCNA, and other related certifications a plus\n\nKnowledge of ConnectWise a plus\n\nAdditional Preferred Skills\n\nExperience with enterprise backup solutions\n\nExperience with SonicWall\n\nExperience managing Microsoft Azure Cloud Computing Services\n\nExperience supporting and administering Microsoft Intune , including device enrollment, policy deployment, application management, and endpoint troubleshooting.\n\nExperience supporting cybersecurity solutions while identifying and escalating potential security threats\n\nWork Location\nPrimarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a scheduled weekly onsite visit to the Buffalo area.\n\n#J-18808-Ljbffr","datePosted":"2026-08-06T03:36:58.735Z","dateModified":"2026-08-06T03:36:58.735Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7e5ef70a9722299738827ab7"},"url":"https://jobsearcher.com/jobs/7e5ef70a9722299738827ab7"}}