{"schemaVersion":"jobsearcher.job.v1","id":"7e471052cd38f8fc7e5af828","url":"https://jobsearcher.com/jobs/7e471052cd38f8fc7e5af828","canonicalUrl":"https://jobsearcher.com/jobs/7e471052cd38f8fc7e5af828","title":"Technical Support Agent","description":"For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our \"Better Together\" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.\r\nPosition Description\r\nPAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.\r\nPosition Location\r\nRemote\r\nReports To\r\nTechnical Support Manager\r\nRequirements\r\nWhat We're Looking For:\r\n1+ year of Customer Service experience (Helpdesk experience preferred)\r\nBackground in restaurant or call center environments\r\nStrong problem-solving and communication skills\r\nSolid typing skills and working knowledge of Windows OS\r\nReliable broadband/fiber internet and access to a backup work location\r\nNetworking experience a plus\r\nAAS in electronics tech or computer science a plus\r\nA+ or Microsoft certifications a plus\r\nAdditional Skills\r\nPassion for helping others and resolving technical issues\r\nAbility to multitask and prioritize in a fast-paced environment\r\nStrong team collaboration and customer relationship building skills\r\nAbility to work weekends, holidays, and overtime as needed\r\nFluent in French (written and spoken)\r\nUnleash your potential: What you will be doing and owning\r\nProvide first-level support for POS hardware/software and PAR products\r\nResolve operational and technical issues quickly and efficiently\r\nLog and manage incidents using our service management tools\r\nFollow escalation workflows and contribute to our knowledge base\r\nDeliver exceptional service that fosters total customer satisfaction\r\nComplete administrative support tasks related to customer service\r\nAnalyze issues and apply sound judgment to determine resolutions\r\nCollaborate with internal teams and third-party engineers as needed\r\nInterview Process\r\nInterview #1: Phone Screen with Talent Acquisition Team\r\nInterview #2: Video interview with the Team (via MS Teams)\r\nPAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EOO rights as an applicant, please visit the US Department of Labor's website.\r\nJ-18808-Ljbffr","company":"Partech","rawCompany":"partech","city":"Markham","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-04T00:51:12.742Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Agent","description":"For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our \"Better Together\" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.\r\nPosition Description\r\nPAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.\r\nPosition Location\r\nRemote\r\nReports To\r\nTechnical Support Manager\r\nRequirements\r\nWhat We're Looking For:\r\n1+ year of Customer Service experience (Helpdesk experience preferred)\r\nBackground in restaurant or call center environments\r\nStrong problem-solving and communication skills\r\nSolid typing skills and working knowledge of Windows OS\r\nReliable broadband/fiber internet and access to a backup work location\r\nNetworking experience a plus\r\nAAS in electronics tech or computer science a plus\r\nA+ or Microsoft certifications a plus\r\nAdditional Skills\r\nPassion for helping others and resolving technical issues\r\nAbility to multitask and prioritize in a fast-paced environment\r\nStrong team collaboration and customer relationship building skills\r\nAbility to work weekends, holidays, and overtime as needed\r\nFluent in French (written and spoken)\r\nUnleash your potential: What you will be doing and owning\r\nProvide first-level support for POS hardware/software and PAR products\r\nResolve operational and technical issues quickly and efficiently\r\nLog and manage incidents using our service management tools\r\nFollow escalation workflows and contribute to our knowledge base\r\nDeliver exceptional service that fosters total customer satisfaction\r\nComplete administrative support tasks related to customer service\r\nAnalyze issues and apply sound judgment to determine resolutions\r\nCollaborate with internal teams and third-party engineers as needed\r\nInterview Process\r\nInterview #1: Phone Screen with Talent Acquisition Team\r\nInterview #2: Video interview with the Team (via MS Teams)\r\nPAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EOO rights as an applicant, please visit the US Department of Labor's website.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T00:51:12.742Z","dateModified":"2026-07-04T00:51:12.742Z","hiringOrganization":{"@type":"Organization","name":"Partech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Markham","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7e471052cd38f8fc7e5af828"},"url":"https://jobsearcher.com/jobs/7e471052cd38f8fc7e5af828"}}