Program Assistant

Program Support Worker The Program Support Worker provides for the clerical needs of staff to serve children and families. Provides quality customer service when greeting individuals either by phone or in person. Provides technical assistance with distributing and sorting mail, assembling packets, and sending and receiving of information. Gathers, reviews, and maintains client information for files and assures compliance standards are met. Assists with keeping children and family information up to date in the client management system. May purchase and maintain office inventory. May take minutes at meetings. Assures confidentiality of all data and information. Reports critical incidents to DCF verbally within 12 hours, written within 24 hours. Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms. Is knowledgeable of and follows all safety procedures. Reports unusual incidents through appropriate Risk Management, clinical and safety channels. Ensures clients' rights are protected.