{"schemaVersion":"jobsearcher.job.v1","id":"7df2c2e5b0efeb95a675f794","url":"https://jobsearcher.com/jobs/7df2c2e5b0efeb95a675f794","canonicalUrl":"https://jobsearcher.com/jobs/7df2c2e5b0efeb95a675f794","title":"Remote Program Performance & Quality Lead","description":"Working Solutions in the United States is seeking a skilled professional to monitor agent performance and ensure adherence to quality guidelines. This role focuses on data-driven improvements across voice and digital interactions, contributing to client success.\r\nYou will analyze trends, report findings, and collaborate with internal and client teams to optimize processes, tools, and training for top KPIs, while enjoying fully remote work.\r\nJ-18808-Ljbffr","company":"Working Solutions","rawCompany":"working solutions","city":"Franklin","state":"TN","isRemote":true,"isActive":false,"createdAt":"2026-11-04T14:28:47.494Z","occupations":[{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Program Performance & Quality Lead","description":"Working Solutions in the United States is seeking a skilled professional to monitor agent performance and ensure adherence to quality guidelines. This role focuses on data-driven improvements across voice and digital interactions, contributing to client success.\r\nYou will analyze trends, report findings, and collaborate with internal and client teams to optimize processes, tools, and training for top KPIs, while enjoying fully remote work.\r\nJ-18808-Ljbffr","datePosted":"2026-11-04T14:28:47.494Z","dateModified":"2026-11-04T14:28:47.494Z","hiringOrganization":{"@type":"Organization","name":"Working Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7df2c2e5b0efeb95a675f794"},"url":"https://jobsearcher.com/jobs/7df2c2e5b0efeb95a675f794"}}