{"schemaVersion":"jobsearcher.job.v1","id":"7ddae9524dd4db85fa2f20f8","url":"https://jobsearcher.com/jobs/7ddae9524dd4db85fa2f20f8","canonicalUrl":"https://jobsearcher.com/jobs/7ddae9524dd4db85fa2f20f8","title":"Program Manager I","description":"Position Information\nPosting Title\nProgram Manager I\n\nJob Requisition Number\nCOA092313\n\nPosition Number\n109164\n\nJob Type\nFull-Time\n\nDivision Name\nRetail Customer Service\n\nMinimum Qualifications\nEducation and/or Equivalent Experience:\nGraduation with Bachelor’s degree from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity.\nExperience may substitute for education up to a maximum of four (4) years.\n\nLicenses or Certifications:\nValid Texas Class C Driver License.\n\nNotes to Applicants\nPosition Overview: This position will primarily focus on managing customer engagement programs aimed at enhancing overall customer satisfaction for the utility. Role will include overseeing, launch and inceptions of current and upcoming Austin Water customer experience key initiatives. This may include projects such as the MyATX Water program expert, community-based outreach programs, and other cross functional team programs. Responsibilities encompass developing innovative customer engagement strategies, conducting program tests to optimize satisfaction and efficiency, and ensuring seamless operation of these initiatives. Additionally, the role entails proficiency in accounting, auditing, wholesale billing procedures and systems, and participation in hearings.\n\nWorking with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.\n\nDriving Requirement:\nThis position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.\n\nWhen completing the City of Austin employment application:\nPlease be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.\nA detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.\nA resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.\nA cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.\n\nIf you are selected to interview:\nYour skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.\nIf you are selected as a top candidate:\nVerification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.\nIf you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.\nA criminal background investigation is required.\n\nTravel:\nIf you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.\n\nSecondary Employment:\nAll Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.\nAustin Water must review all secondary employment.\nEmployees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.\n\nEffective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.\n\nPay Range\n$30.29 – $37.86\n\nHours\nMonday – Friday; 8:00:a.m. – 5:00 p.m., flexible start time – telework 50%\n\nJob Close Date\n09/23/2024\n\nType of Posting\nExternal\n\nDepartment\nAustin Water Utility\n\nRegular/Temporary\nRegular\n\nGrant Funded or Pooled Position\nNot Applicable\n\nCategory\nProfessional\n\nLocation\n625 E. 10th St., Austin, TX 78701\n\nPreferred Qualifications\nExperience creating new, testing, and maintaining customer engagement programs that impact customer satisfaction\nDemonstrated knowledge of accounting/auditing and billing procedures and systems\nAbility to devise and present solutions to complex problems through highly analytical thinking and application of effective investigation, research and analysis methods\nExperienced skill in oral and written communication which includes presentations, sensitive customer/client correspondence, reports and process documentation\n\nDuties, Functions and Responsibilities\nEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.\nDetermines program goals, objectives and resource requirements.\nEstablishes program standards, methods, policies and procedures\nCoordinates and collaborates with stakeholders\nMonitors and evaluate programs effectiveness and implements improvement strategies\nManages the budget of assigned program and associated projects and provides financial information\nAssists in developing, managing and submitting proposed budget forecast information\nManages, coordinates, implements and monitors projects associated with assigned program\nInteracts with internal and external customers\nInvestigates and responds to inquiries from the public and other departments\nProvides technical advice and assistance to department management, city management, field personnel, contractors, etc.\nResponsibilities- Supervision and/or Leadership Exercised:\nMay be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.\n\nKnowledge, Skills and Abilities\nMust possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.\nKnowledge of principles and practices associated with assigned program area(s).\nKnowledge of fiscal planning and budget preparation and monitoring.\nKnowledge of management principles related to municipal project and program activities.\nKnowledge of city practice, policy, and procedure.\nKnowledge of supervisory and managerial techniques and principles.\nSkill in oral and written communications.\nSkill in planning, coordinating, and implementing programs and activities.\nSkill in interpreting, organizing, coordinating, and executing assignments, projects and programs.\nSkill in handling multiple tasks and prioritizing.\nSkill in using computers and related software applications.\nSkill in data analysis and problem solving.\nAbility to work with frequent interruptions and changes in priorities.\nAbility to establish and maintaining good working relationships with other city employees and the public.\nAbility to exercise good judgment, tact and diplomacy in all dealings and maintain confidentiality as required.\n\nCriminal Background Investigation\nThis position has been approved for a Criminal Background Investigation.\n\nEEO/ADA\nCity of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.\n\nThe City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.\n\nInformation For City Employees: If you are an employee within\nthe department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.","company":"Cityofausti","rawCompany":"cityofausti","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:42:26.023Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9121.02","title":"Water Resource Specialists","slug":"water-resource-specialists"}],"industries":[{"code":"221310","title":"Water Supply and Irrigation Systems","slug":"water-supply-and-irrigation-systems"},{"code":"924110","title":"Administration of Air and Water Resource and Solid Waste Management Programs","slug":"administration-of-air-and-water-resource-and-solid-waste-management-programs"},{"code":"925120","title":"Administration of Urban Planning and Community and Rural Development","slug":"administration-of-urban-planning-and-community-and-rural-development"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager I","description":"Position Information\nPosting Title\nProgram Manager I\n\nJob Requisition Number\nCOA092313\n\nPosition Number\n109164\n\nJob Type\nFull-Time\n\nDivision Name\nRetail Customer Service\n\nMinimum Qualifications\nEducation and/or Equivalent Experience:\nGraduation with Bachelor’s degree from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity.\nExperience may substitute for education up to a maximum of four (4) years.\n\nLicenses or Certifications:\nValid Texas Class C Driver License.\n\nNotes to Applicants\nPosition Overview: This position will primarily focus on managing customer engagement programs aimed at enhancing overall customer satisfaction for the utility. Role will include overseeing, launch and inceptions of current and upcoming Austin Water customer experience key initiatives. This may include projects such as the MyATX Water program expert, community-based outreach programs, and other cross functional team programs. Responsibilities encompass developing innovative customer engagement strategies, conducting program tests to optimize satisfaction and efficiency, and ensuring seamless operation of these initiatives. Additionally, the role entails proficiency in accounting, auditing, wholesale billing procedures and systems, and participation in hearings.\n\nWorking with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.\n\nDriving Requirement:\nThis position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.\n\nWhen completing the City of Austin employment application:\nPlease be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.\nA detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.\nA resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.\nA cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.\n\nIf you are selected to interview:\nYour skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.\nIf you are selected as a top candidate:\nVerification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.\nIf you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.\nA criminal background investigation is required.\n\nTravel:\nIf you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.\n\nSecondary Employment:\nAll Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.\nAustin Water must review all secondary employment.\nEmployees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.\n\nEffective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.\n\nPay Range\n$30.29 – $37.86\n\nHours\nMonday – Friday; 8:00:a.m. – 5:00 p.m., flexible start time – telework 50%\n\nJob Close Date\n09/23/2024\n\nType of Posting\nExternal\n\nDepartment\nAustin Water Utility\n\nRegular/Temporary\nRegular\n\nGrant Funded or Pooled Position\nNot Applicable\n\nCategory\nProfessional\n\nLocation\n625 E. 10th St., Austin, TX 78701\n\nPreferred Qualifications\nExperience creating new, testing, and maintaining customer engagement programs that impact customer satisfaction\nDemonstrated knowledge of accounting/auditing and billing procedures and systems\nAbility to devise and present solutions to complex problems through highly analytical thinking and application of effective investigation, research and analysis methods\nExperienced skill in oral and written communication which includes presentations, sensitive customer/client correspondence, reports and process documentation\n\nDuties, Functions and Responsibilities\nEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.\nDetermines program goals, objectives and resource requirements.\nEstablishes program standards, methods, policies and procedures\nCoordinates and collaborates with stakeholders\nMonitors and evaluate programs effectiveness and implements improvement strategies\nManages the budget of assigned program and associated projects and provides financial information\nAssists in developing, managing and submitting proposed budget forecast information\nManages, coordinates, implements and monitors projects associated with assigned program\nInteracts with internal and external customers\nInvestigates and responds to inquiries from the public and other departments\nProvides technical advice and assistance to department management, city management, field personnel, contractors, etc.\nResponsibilities- Supervision and/or Leadership Exercised:\nMay be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.\n\nKnowledge, Skills and Abilities\nMust possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.\nKnowledge of principles and practices associated with assigned program area(s).\nKnowledge of fiscal planning and budget preparation and monitoring.\nKnowledge of management principles related to municipal project and program activities.\nKnowledge of city practice, policy, and procedure.\nKnowledge of supervisory and managerial techniques and principles.\nSkill in oral and written communications.\nSkill in planning, coordinating, and implementing programs and activities.\nSkill in interpreting, organizing, coordinating, and executing assignments, projects and programs.\nSkill in handling multiple tasks and prioritizing.\nSkill in using computers and related software applications.\nSkill in data analysis and problem solving.\nAbility to work with frequent interruptions and changes in priorities.\nAbility to establish and maintaining good working relationships with other city employees and the public.\nAbility to exercise good judgment, tact and diplomacy in all dealings and maintain confidentiality as required.\n\nCriminal Background Investigation\nThis position has been approved for a Criminal Background Investigation.\n\nEEO/ADA\nCity of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.\n\nThe City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.\n\nInformation For City Employees: If you are an employee within\nthe department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.","datePosted":"2026-04-12T20:42:26.023Z","dateModified":"2026-04-12T20:42:26.023Z","hiringOrganization":{"@type":"Organization","name":"Cityofausti","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7ddae9524dd4db85fa2f20f8"},"url":"https://jobsearcher.com/jobs/7ddae9524dd4db85fa2f20f8"}}