{"schemaVersion":"jobsearcher.job.v1","id":"7dccd77e826537b11f29331d","url":"https://jobsearcher.com/jobs/7dccd77e826537b11f29331d","canonicalUrl":"https://jobsearcher.com/jobs/7dccd77e826537b11f29331d","title":"Service Engineer","description":"Job Req ID: 27753\r\nAbout Supermicro\r\nSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\r\nJob Summary\r\nThis is a full-time position within the Supermicro Global Service Team: Chicago, IL. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.\r\nEssential Duties and Responsibilities\r\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\r\n\r\nOn-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment\r\nDrive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nProvide 2nd line support to the reseller/distributors in all aspects of customer support\r\nHave a very high level of enterprise solution product knowledge\r\nWork with Technical Account Manager, Service Manager, and Product Manager to define service programs\r\nProvide and contribute information such as fault triage and training materials\r\nRun tests and simulations at our facility to assist with problem-solving\r\nTravel to the field to train and or resolve customer issues\r\nTrain new service engineers\r\nAble to work under Technical Account Manager direction and take ownership of customer base\r\nDemonstrate ability to be self-sufficient in the field\r\nAble to defuse challenging situations\r\nManage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations\r\nDetermines requirements and/or root cause of technical issues by working with customers\r\nResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems\r\nThe ability to produce meaningful reports and metrics is a plus\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nTravel is required (up to 25%)\r\n\r\nQualifications\r\n\r\nBachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred\r\n2+ years of experience in servicing complex X86 systems and parts\r\nWill consider Associates Degree in electrical technology, electronics, or equivalent military experience\r\nWork experience in a large enterprise or certification in Windows and Linux environments is a plus\r\nEmphasize break/fix experience and on-site customer service experience\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP)\r\nThe successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues\r\nThe candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines\r\nStrong written and verbal communication skills, project management skills, solid time management skills\r\nCandidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies\r\nMust possess an excellent ability to create plans and follow up on planned actions\r\nAbility to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions\r\nIndividuals must be able to work effectively in a high-pressure environment\r\nFull professional proficiency in English (read/write/speak)\r\nMust be punctual and detail-oriented\r\nFamiliarity with Linux is a plus\r\n\r\nSalary Range\r\n$70,304 - $100,000\r\nThe offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\r\nEEO Statement\r\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.\r\nJob Segment: Electronics Engineer, Cloud, Computer Science, Electrical Engineering, Linux, Engineering, Technology","company":"Super Micro Computer","rawCompany":"super micro computer","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-06-11T14:23:42.469Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Engineer","description":"Job Req ID: 27753\r\nAbout Supermicro\r\nSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\r\nJob Summary\r\nThis is a full-time position within the Supermicro Global Service Team: Chicago, IL. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.\r\nEssential Duties and Responsibilities\r\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\r\n\r\nOn-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment\r\nDrive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nProvide 2nd line support to the reseller/distributors in all aspects of customer support\r\nHave a very high level of enterprise solution product knowledge\r\nWork with Technical Account Manager, Service Manager, and Product Manager to define service programs\r\nProvide and contribute information such as fault triage and training materials\r\nRun tests and simulations at our facility to assist with problem-solving\r\nTravel to the field to train and or resolve customer issues\r\nTrain new service engineers\r\nAble to work under Technical Account Manager direction and take ownership of customer base\r\nDemonstrate ability to be self-sufficient in the field\r\nAble to defuse challenging situations\r\nManage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations\r\nDetermines requirements and/or root cause of technical issues by working with customers\r\nResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems\r\nThe ability to produce meaningful reports and metrics is a plus\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nTravel is required (up to 25%)\r\n\r\nQualifications\r\n\r\nBachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred\r\n2+ years of experience in servicing complex X86 systems and parts\r\nWill consider Associates Degree in electrical technology, electronics, or equivalent military experience\r\nWork experience in a large enterprise or certification in Windows and Linux environments is a plus\r\nEmphasize break/fix experience and on-site customer service experience\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP)\r\nThe successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues\r\nThe candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines\r\nStrong written and verbal communication skills, project management skills, solid time management skills\r\nCandidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies\r\nMust possess an excellent ability to create plans and follow up on planned actions\r\nAbility to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions\r\nIndividuals must be able to work effectively in a high-pressure environment\r\nFull professional proficiency in English (read/write/speak)\r\nMust be punctual and detail-oriented\r\nFamiliarity with Linux is a plus\r\n\r\nSalary Range\r\n$70,304 - $100,000\r\nThe offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\r\nEEO Statement\r\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.\r\nJob Segment: Electronics Engineer, Cloud, Computer Science, Electrical Engineering, Linux, Engineering, Technology","datePosted":"2026-06-11T14:23:42.469Z","dateModified":"2026-06-11T14:23:42.469Z","hiringOrganization":{"@type":"Organization","name":"Super Micro Computer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7dccd77e826537b11f29331d"},"url":"https://jobsearcher.com/jobs/7dccd77e826537b11f29331d"}}