Operations Associate

Operations Associate The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City's economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Mayor's Office of Correspondence is responsible for reading, routing, responding to, and archiving of all letters, emails, and requests addressed to the Mayor. The unit is the guardian of the Mayor's official seal and signature. Correspondence staff also draft mayoral messages, certificates, citations, and proclamations for events, in addition to assisting other mayoral offices and agencies with a variety of writing and editing projects. The Office archives digital and hard copy records and routes letters to city agencies for handling, requiring extensive knowledge about the inner workings of City government. This unit also collects and archives all mayoral gifts. The Operations Associate will serve as a secondary primary point person for hard copy correspondence sent to the Mayor, digital tracking of unit workflow, and mayoral gifts. Working with stakeholders throughout the City, you will read, route, track, and report on constituent correspondence. The Operations Associate will also provide support to the Operations team while developing expansive knowledge about the inner workings of City government. Responsibilities include, but are not limited to: creating digital records and assigning all digital and hard copy correspondence to agencies for handling, tracking agency-specific issues for our office, e.g., heat/hot water complaints and housing assistance requests, reading, routing, and tracking correspondence received through the nyc.gov webpage, creating digital records of hard copy correspondence for response from writers, analyzing and reporting on agency correspondence adherence to the Citywide customer service standard, assisting with other administrative duties as needed, proficiency in database support and technical troubleshooting, and supporting the Operations team as directed. You are proficient in the Microsoft Office suite (primarily Word, Excel, Outlook), and other digital operations platforms. You can work independently. You can follow established procedures. You have strong attention to detail. You have strong problem-solving skills. Bachelor's Degree required. 3+ years of experience. Previous experience working for the New York City government, which is a plus. New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.