Outbound Sales Representative

We are looking for a high-performing Outbound Sales Representative who thrives in fast-paced, high-volume environments and is driven by results, growth, and ownership. This role is ideal for someone with strong B2C sales experience, emotional intelligence, and the ability to follow structured scripts while confidently adapting in real-time.If you’re motivated by targets, incentives, and continuous coaching—and you know how to turn conversations into conversions while delivering excellent customer experience—this role is for you. Join HelpGrid and help drive success for our clients and our company.Responsibilities:Conduct outbound sales calls and emails based on generated leads to promote, sell, upsell, and cross-sell products.Identify customer needs and tailor sales pitches accordingly.Meet or exceed daily, weekly, and monthly sales targets and KPIsEnsuring customer needs are met and exceeded while maintaining accurate and up-to-date records of sales calls and maintaining high customer satisfaction (CSAT)Stay informed about product knowledge and industry trends.Collaborate with team members to identify and pursue new sales opportunities.Understands and strives to meet or exceed call centre and sales targets, while providing a great experience to the client/caller.Continuously learning about new products or services to stay up-to-dateRequirements:At least 1 year of Sales experience in a BPO, call center, or similar high-volume sales environment1 year of Outbound call experienceExperience in upselling to existing and new customer is preferredStrong communication and negotiation skillsAbility to work independently and as part of a teamCustomer-service oriented attitudePerseverance and sales enduranceProficiency with computer and phone systemsComfortable working in metrics-driven environments (conversion rates, CSAT, AHT, etc.)Excellent phone etiquette and excellent verbal, written, and interpersonal skillsWe are an Equal Opportunity Employer!We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, colour, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.