{"schemaVersion":"jobsearcher.job.v1","id":"7d3d83047121af43db6b8e19","url":"https://jobsearcher.com/jobs/7d3d83047121af43db6b8e19","canonicalUrl":"https://jobsearcher.com/jobs/7d3d83047121af43db6b8e19","title":"Program Manager","description":"Program Manager – Customer Acquisition PlatformLocation: NJ/PA – should be open to work from Philadelphia, PA location in hybrid modelExperience Required: 8–10 yearsIndustry Preference: Cards / Consumer Lending\n\nRole OverviewWe are seeking a highly driven Program Manager to lead and scale the Customer Acquisition Platform for our Card business. This individual will own the platform roadmap, manage enhancements, ensure production support excellence, and act as the strategic interface with the client. The role requires proven program leadership paired with deep domain expertise, from lead generation to application boarding and servicing.Beyond platform ownership, the Program Manager will play a critical role in managing our relationship with Client, ensuring operational excellence, proactively identifying growth opportunities, and enabling customer satisfaction through transparent communication and delivery discipline.\nKey Responsibilities• Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery.\n\nLead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams.\nOversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence.\nEstablish and run steady-state governance cadences including:\nWeekly status / backlog review meetings\nMonthly steering committee or roadmap updates\nQuarterly strategic business and platform performance reviews\nEnsure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery.\nServe as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts.\nUtilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities.\nTrack and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity.\nBuild strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines.\nMaintain clear documentation, program updates, dashboards, and executive-level communications.\nRequired Qualifications• 8–10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs.\n\nMandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition.\nProven track record of managing client-facing delivery, including running governance cadences and executive-level communications.\nStrong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding.\nAbility to influence and collaborate across engineering, product, data, compliance, and business teams.\nStrong analytical skills with experience converting KPIs and platform metrics into insights and action.\nPreferred Skills• Experience with major banks in the U.S. in Cards.\n\nKnowledge of marketing technology, lead management platforms, decisioning engines, or onboarding systems.\nExperience in Agile / SAFe environments and certifications is a plus,\nWhat Success Looks Like• Client views you as their go-to leader, with high trust and satisfaction.\n\nPlatform roadmap is well-managed, predictable, and forward-looking.\nProduction issues are handled swiftly with strong RCA + prevention plans.\nGovernance cadences are consistent, productive, and insightful.\nContinuous improvements and new opportunities expand our footprint within.\nWhy This Role Is Exciting• Lead a flagship digital acquisition program for a top U.S. financial institution.\n\nHigh visibility with the ability to shape strategy, roadmap, and value realization.\nWork in an innovative domain at the intersection of digital acquisition, decisioning, and card growth.","company":"Qode","rawCompany":"qode","city":"Linden","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:44:01.954Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"522291","title":"Consumer Lending","slug":"consumer-lending"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522210","title":"Credit Card Issuing","slug":"credit-card-issuing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Program Manager – Customer Acquisition PlatformLocation: NJ/PA – should be open to work from Philadelphia, PA location in hybrid modelExperience Required: 8–10 yearsIndustry Preference: Cards / Consumer Lending\n\nRole OverviewWe are seeking a highly driven Program Manager to lead and scale the Customer Acquisition Platform for our Card business. This individual will own the platform roadmap, manage enhancements, ensure production support excellence, and act as the strategic interface with the client. The role requires proven program leadership paired with deep domain expertise, from lead generation to application boarding and servicing.Beyond platform ownership, the Program Manager will play a critical role in managing our relationship with Client, ensuring operational excellence, proactively identifying growth opportunities, and enabling customer satisfaction through transparent communication and delivery discipline.\nKey Responsibilities• Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery.\n\nLead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams.\nOversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence.\nEstablish and run steady-state governance cadences including:\nWeekly status / backlog review meetings\nMonthly steering committee or roadmap updates\nQuarterly strategic business and platform performance reviews\nEnsure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery.\nServe as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts.\nUtilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities.\nTrack and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity.\nBuild strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines.\nMaintain clear documentation, program updates, dashboards, and executive-level communications.\nRequired Qualifications• 8–10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs.\n\nMandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition.\nProven track record of managing client-facing delivery, including running governance cadences and executive-level communications.\nStrong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding.\nAbility to influence and collaborate across engineering, product, data, compliance, and business teams.\nStrong analytical skills with experience converting KPIs and platform metrics into insights and action.\nPreferred Skills• Experience with major banks in the U.S. in Cards.\n\nKnowledge of marketing technology, lead management platforms, decisioning engines, or onboarding systems.\nExperience in Agile / SAFe environments and certifications is a plus,\nWhat Success Looks Like• Client views you as their go-to leader, with high trust and satisfaction.\n\nPlatform roadmap is well-managed, predictable, and forward-looking.\nProduction issues are handled swiftly with strong RCA + prevention plans.\nGovernance cadences are consistent, productive, and insightful.\nContinuous improvements and new opportunities expand our footprint within.\nWhy This Role Is Exciting• Lead a flagship digital acquisition program for a top U.S. financial institution.\n\nHigh visibility with the ability to shape strategy, roadmap, and value realization.\nWork in an innovative domain at the intersection of digital acquisition, decisioning, and card growth.","datePosted":"2026-04-14T10:44:01.954Z","dateModified":"2026-04-14T10:44:01.954Z","hiringOrganization":{"@type":"Organization","name":"Qode","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Linden","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7d3d83047121af43db6b8e19"},"url":"https://jobsearcher.com/jobs/7d3d83047121af43db6b8e19"}}