{"schemaVersion":"jobsearcher.job.v1","id":"7d30be7d9437e6d8b44bef2b","url":"https://jobsearcher.com/jobs/7d30be7d9437e6d8b44bef2b","canonicalUrl":"https://jobsearcher.com/jobs/7d30be7d9437e6d8b44bef2b","title":"Desktop Support Engineer","description":"Key ResponsibilitiesProvide technical support for hardware, software, printers, mobile devices, and related technology.Troubleshoot, document, and resolve support requests; escalate issues as necessary.Administer user accounts, email, system access, and security permissions.Support Active Directory, Microsoft 365, phone systems, and badge access systems.Assist with technology implementations, system upgrades, testing, and maintenance activities.Support disaster recovery exercises, information security initiatives, and incident response efforts.Coordinate with vendors and third-party providers to resolve technical issues.Provide onsite support at branch and office locations as needed.Participate in an on-call support rotation.Perform other duties as assigned.QualificationsAssociate degree in Information Technology or related field preferred; equivalent experience will be considered.1–3 years of IT support, desktop support, or help desk experience.Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.Strong troubleshooting, analytical, and problem-solving skills.Excellent customer service, communication, and interpersonal skills.Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.","company":"Firstpro Us","rawCompany":"firstpro us","city":"Canton","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:11:23.902Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Key ResponsibilitiesProvide technical support for hardware, software, printers, mobile devices, and related technology.Troubleshoot, document, and resolve support requests; escalate issues as necessary.Administer user accounts, email, system access, and security permissions.Support Active Directory, Microsoft 365, phone systems, and badge access systems.Assist with technology implementations, system upgrades, testing, and maintenance activities.Support disaster recovery exercises, information security initiatives, and incident response efforts.Coordinate with vendors and third-party providers to resolve technical issues.Provide onsite support at branch and office locations as needed.Participate in an on-call support rotation.Perform other duties as assigned.QualificationsAssociate degree in Information Technology or related field preferred; equivalent experience will be considered.1–3 years of IT support, desktop support, or help desk experience.Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.Strong troubleshooting, analytical, and problem-solving skills.Excellent customer service, communication, and interpersonal skills.Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.","datePosted":"2026-07-29T11:11:23.902Z","dateModified":"2026-07-29T11:11:23.902Z","hiringOrganization":{"@type":"Organization","name":"Firstpro Us","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canton","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7d30be7d9437e6d8b44bef2b"},"url":"https://jobsearcher.com/jobs/7d30be7d9437e6d8b44bef2b"}}