{"schemaVersion":"jobsearcher.job.v1","id":"7d11f6ffcdf3a77cd4d554bc","url":"https://jobsearcher.com/jobs/7d11f6ffcdf3a77cd4d554bc","canonicalUrl":"https://jobsearcher.com/jobs/7d11f6ffcdf3a77cd4d554bc","title":"Assistant Front Office Manager $30.00/hour","description":"POSITION OBJECTIVE The Front Office Assistant Manager is responsible for supporting and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure exceptional guest experiences, operational excellence, and achievement of departmental goals. This position provides leadership, coaching, and strategic direction to front office team members while maintaining service standards, departmental procedures, and resort objectives. The Assistant Manager serves as a key member of the leadership team, acts on behalf of the Front Office Manager as needed, and plays an active role in driving guest satisfaction, employee engagement, and financial performance.\nESSENTIAL JOB FUNCTIONS Assist the Front Office Manager in directing and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure efficient and consistent service delivery.\nProvide leadership, coaching, mentorship, and performance management to front office team members and supervisors.\nManage staffing levels, scheduling, labor productivity, and departmental coverage to support operational demands while maintaining budget guidelines.\nEnsure compliance with resort policies, procedures, brand standards, and safety regulations.\nParticipate in the recruitment, interviewing, onboarding, training, development, and retention of departmental team members.\nConduct performance evaluations and assist with employee relations matters, disciplinary actions, recognition programs, and career development initiatives.\nServe as Manager on Duty as assigned, responding to guest concerns, operational challenges, emergency situations, and service recovery opportunities.\nMonitor guest satisfaction metrics, online reviews, and feedback to identify trends and implement service improvement initiatives.\nOversee the accuracy of guest reservations, room assignments, billing, cash handling, audits, and financial transactions.\nSupport departmental budgeting, forecasting, revenue optimization, cost control, and financial performance goals.\nConduct and lead daily operational meetings, shift briefings, and communication sessions to establish priorities and reinforce service expectations.\nCollaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure seamless resort operations and guest satisfaction.\nMonitor department performance indicators and productivity metrics, identifying opportunities for continuous improvement and operational efficiency.\nMaintain departmental documentation, standard operating procedures, training materials, and compliance records.\nAssist with implementing strategic initiatives, projects, and process improvements that support resort goals and enhance the guest experience.\nEnsure adherence to all company service standards and foster a culture of professionalism, accountability, teamwork, and guest-centric hospitality.\nAct in the absence of the Front Office Manager, assuming responsibility for departmental leadership, decision-making, and operational oversight.\nEDUCATION/EXPERIENCE Minimum of 3-5 years of progressive experience in Front Office, Guest Services, Concierge, or hotel operations required.\nMinimum of 1-2 years of supervisory or leadership experience in a hospitality environment required.\nExperience assisting with staffing, scheduling, labor management, and departmental operations.\nProficiency with hotel Property Management Systems (PMS), reservations systems, and Microsoft Office applications.\nDemonstrated ability to lead, coach, develop, and motivate team members while maintaining accountability and service standards.\nStrong knowledge of hotel front office operations, guest relations, service recovery, cash handling, and billing procedures.\nExperience handling guest concerns, conflict resolution, and operational decision-making in a fast-paced environment.\nExcellent organizational, communication, leadership, and problem-solving skills.\nREQUIREMENTS Strong leadership, coaching, employee engagement, and team development skills.\nAbility to effectively manage multiple operational priorities while maintaining exceptional guest service standards.\nExcellent verbal, written, and interpersonal communication skills.\nProven ability to resolve guest concerns, employee relations matters, and operational challenges in a professional and timely manner.\nWorking knowledge of hotel front office operations, reservations, room inventory management, cash handling, and guest services procedures.\nAbility to analyze operational performance, identify improvement opportunities, and implement effective solutions.\nUnderstanding of labor management and scheduling practice.\nAbility to interpret and apply company policies, procedures, brand standards, and service expectations.\nStrong organizational, critical-thinking, problem-solving, and decision-making abilities.\nProficiency in Microsoft Office Suite and hotel property management systems.\nAbility to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately.\nAbility to function independently and make operational decisions in the absence of the Front Office Manager.\nAbility to work flexible schedules, including mornings, evenings, weekends, holidays, and emergency situations.\nAbility to stand and walk for extended periods and occasionally lift up to 25 pounds.\nValid driver's license preferred.\nPHYSICAL DEMANDS Ability to stand and walk for extended periods throughout the workday while monitoring operations and interacting with guests and team members.\nAbility to move throughout all areas of the resort, including guest rooms, public spaces, meeting facilities, and administrative offices.\nAbility to sit, stand, bend, reach, stoop, kneel, and use hands and fingers to operate office equipment and perform administrative duties.\nAbility to frequently use a computer, telephone, and other standard office equipment.\nAbility to communicate effectively in person, over the telephone, and through electronic communication methods.\nAbility to occasionally lift, carry, push, or pull up to 25 pounds.\nAbility to respond quickly and efficiently to guest needs, operational issues, and emergency situations.\nAbility to work in a fast-paced environment with frequent interruptions while maintaining professionalism and attention to detail.\nAbility to travel between resort facilities and departments as required to support daily operations.\nWORK ENVIRONMENT Primarily works in a hotel/resort Front Office environment with frequent interaction with guests, team members, and leadership.\nRegularly moves throughout the resort to monitor operations, support team members, and respond to guest and operational needs.\nFast-paced environment requiring the ability to manage multiple priorities and frequent interruptions.\nMay be exposed to stressful situations involving guest concerns, staffing challenges, emergency situations, and operational deadlines.\nWorks closely with Housekeeping, Engineering, Food & Beverage, Sales, and other resort departments.\nSchedule may include mornings, evenings, weekends, holidays, and on-call responsibilities as business demands require.\nFrequent use of computers, telephones, radios, and other office equipment.\nOccasionally works outdoors while assisting with arrivals, departures, special events, or resort operations.\nASPEN MEADOWS BENEFITS Benefits:\nOne free meal in the employee dining room per shift for all service professionals.\nFull-time and part-time service professionals are eligible for discounted rates at all Salamander properties.\nFull-time and part-time service professionals are eligible for free gym usage.\nFree onsite parking.\nFree ski pass for full-time service professionals during the winter; or ski pass bonus.\n50% discount on food and beverage in West End Social.\n25% discount on food and non-alcoholic beverages in Meadows Café.\nWe-cycle program located on-site.\nEligible for employee referral benefit.\nEmployee housing when available, restrictions may apply.\nDiscounted tennis and pickleball rates.\nHiking trails located directly on-site\nRECEIPT AND ACKNOWLEDGEMENT I acknowledge and understand that:\nReceipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.\nThe job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.\nJob duties, tasks, work hours and work requirements may be changed at any time.\nAcceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.\nI have read and understand this job description:\nBenefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part‑time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.\nSalamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug‑free workplace and participant in E-Verify.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Aspen","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-27T03:15:30.457Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Front Office Manager $30.00/hour","description":"POSITION OBJECTIVE The Front Office Assistant Manager is responsible for supporting and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure exceptional guest experiences, operational excellence, and achievement of departmental goals. This position provides leadership, coaching, and strategic direction to front office team members while maintaining service standards, departmental procedures, and resort objectives. The Assistant Manager serves as a key member of the leadership team, acts on behalf of the Front Office Manager as needed, and plays an active role in driving guest satisfaction, employee engagement, and financial performance.\nESSENTIAL JOB FUNCTIONS Assist the Front Office Manager in directing and overseeing the daily operations of the Front Office, Concierge, and Guest Services departments to ensure efficient and consistent service delivery.\nProvide leadership, coaching, mentorship, and performance management to front office team members and supervisors.\nManage staffing levels, scheduling, labor productivity, and departmental coverage to support operational demands while maintaining budget guidelines.\nEnsure compliance with resort policies, procedures, brand standards, and safety regulations.\nParticipate in the recruitment, interviewing, onboarding, training, development, and retention of departmental team members.\nConduct performance evaluations and assist with employee relations matters, disciplinary actions, recognition programs, and career development initiatives.\nServe as Manager on Duty as assigned, responding to guest concerns, operational challenges, emergency situations, and service recovery opportunities.\nMonitor guest satisfaction metrics, online reviews, and feedback to identify trends and implement service improvement initiatives.\nOversee the accuracy of guest reservations, room assignments, billing, cash handling, audits, and financial transactions.\nSupport departmental budgeting, forecasting, revenue optimization, cost control, and financial performance goals.\nConduct and lead daily operational meetings, shift briefings, and communication sessions to establish priorities and reinforce service expectations.\nCollaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure seamless resort operations and guest satisfaction.\nMonitor department performance indicators and productivity metrics, identifying opportunities for continuous improvement and operational efficiency.\nMaintain departmental documentation, standard operating procedures, training materials, and compliance records.\nAssist with implementing strategic initiatives, projects, and process improvements that support resort goals and enhance the guest experience.\nEnsure adherence to all company service standards and foster a culture of professionalism, accountability, teamwork, and guest-centric hospitality.\nAct in the absence of the Front Office Manager, assuming responsibility for departmental leadership, decision-making, and operational oversight.\nEDUCATION/EXPERIENCE Minimum of 3-5 years of progressive experience in Front Office, Guest Services, Concierge, or hotel operations required.\nMinimum of 1-2 years of supervisory or leadership experience in a hospitality environment required.\nExperience assisting with staffing, scheduling, labor management, and departmental operations.\nProficiency with hotel Property Management Systems (PMS), reservations systems, and Microsoft Office applications.\nDemonstrated ability to lead, coach, develop, and motivate team members while maintaining accountability and service standards.\nStrong knowledge of hotel front office operations, guest relations, service recovery, cash handling, and billing procedures.\nExperience handling guest concerns, conflict resolution, and operational decision-making in a fast-paced environment.\nExcellent organizational, communication, leadership, and problem-solving skills.\nREQUIREMENTS Strong leadership, coaching, employee engagement, and team development skills.\nAbility to effectively manage multiple operational priorities while maintaining exceptional guest service standards.\nExcellent verbal, written, and interpersonal communication skills.\nProven ability to resolve guest concerns, employee relations matters, and operational challenges in a professional and timely manner.\nWorking knowledge of hotel front office operations, reservations, room inventory management, cash handling, and guest services procedures.\nAbility to analyze operational performance, identify improvement opportunities, and implement effective solutions.\nUnderstanding of labor management and scheduling practice.\nAbility to interpret and apply company policies, procedures, brand standards, and service expectations.\nStrong organizational, critical-thinking, problem-solving, and decision-making abilities.\nProficiency in Microsoft Office Suite and hotel property management systems.\nAbility to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately.\nAbility to function independently and make operational decisions in the absence of the Front Office Manager.\nAbility to work flexible schedules, including mornings, evenings, weekends, holidays, and emergency situations.\nAbility to stand and walk for extended periods and occasionally lift up to 25 pounds.\nValid driver's license preferred.\nPHYSICAL DEMANDS Ability to stand and walk for extended periods throughout the workday while monitoring operations and interacting with guests and team members.\nAbility to move throughout all areas of the resort, including guest rooms, public spaces, meeting facilities, and administrative offices.\nAbility to sit, stand, bend, reach, stoop, kneel, and use hands and fingers to operate office equipment and perform administrative duties.\nAbility to frequently use a computer, telephone, and other standard office equipment.\nAbility to communicate effectively in person, over the telephone, and through electronic communication methods.\nAbility to occasionally lift, carry, push, or pull up to 25 pounds.\nAbility to respond quickly and efficiently to guest needs, operational issues, and emergency situations.\nAbility to work in a fast-paced environment with frequent interruptions while maintaining professionalism and attention to detail.\nAbility to travel between resort facilities and departments as required to support daily operations.\nWORK ENVIRONMENT Primarily works in a hotel/resort Front Office environment with frequent interaction with guests, team members, and leadership.\nRegularly moves throughout the resort to monitor operations, support team members, and respond to guest and operational needs.\nFast-paced environment requiring the ability to manage multiple priorities and frequent interruptions.\nMay be exposed to stressful situations involving guest concerns, staffing challenges, emergency situations, and operational deadlines.\nWorks closely with Housekeeping, Engineering, Food & Beverage, Sales, and other resort departments.\nSchedule may include mornings, evenings, weekends, holidays, and on-call responsibilities as business demands require.\nFrequent use of computers, telephones, radios, and other office equipment.\nOccasionally works outdoors while assisting with arrivals, departures, special events, or resort operations.\nASPEN MEADOWS BENEFITS Benefits:\nOne free meal in the employee dining room per shift for all service professionals.\nFull-time and part-time service professionals are eligible for discounted rates at all Salamander properties.\nFull-time and part-time service professionals are eligible for free gym usage.\nFree onsite parking.\nFree ski pass for full-time service professionals during the winter; or ski pass bonus.\n50% discount on food and beverage in West End Social.\n25% discount on food and non-alcoholic beverages in Meadows Café.\nWe-cycle program located on-site.\nEligible for employee referral benefit.\nEmployee housing when available, restrictions may apply.\nDiscounted tennis and pickleball rates.\nHiking trails located directly on-site\nRECEIPT AND ACKNOWLEDGEMENT I acknowledge and understand that:\nReceipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.\nThe job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.\nJob duties, tasks, work hours and work requirements may be changed at any time.\nAcceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.\nI have read and understand this job description:\nBenefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part‑time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.\nSalamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug‑free workplace and participant in E-Verify.\n\n#J-18808-Ljbffr","datePosted":"2026-08-27T03:15:30.457Z","dateModified":"2026-08-27T03:15:30.457Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Aspen","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7d11f6ffcdf3a77cd4d554bc"},"url":"https://jobsearcher.com/jobs/7d11f6ffcdf3a77cd4d554bc"}}