{"schemaVersion":"jobsearcher.job.v1","id":"7d05e4cba94ff04c7e92eae7","url":"https://jobsearcher.com/jobs/7d05e4cba94ff04c7e92eae7","canonicalUrl":"https://jobsearcher.com/jobs/7d05e4cba94ff04c7e92eae7","title":"Junior Support Technician","description":"*Job Title:* Junior Support Technician\n*Location:* Tulsa, Oklahoma\n*Job Type:* Full-Time\n*Department:* Support Team\n*Reports To:* Support Manager\n\n*About the Company: *\nXceltek is a leading managed services provider (MSP) specializing in full-stack IT solutions and services for businesses. Our team delivers reliable and efficient IT support across various industries, with a strong focus on healthcare. We prioritize exceptional customer service and technical expertise to meet the unique needs of our clients.\n\n*Job Overview: *\nWe are looking for a motivated and service-oriented Tier 1 Support Technician to join our growing team. This entry-level position is ideal for candidates passionate about technology and interested in building a career in IT. As a Tier 1 technician, you will be the first point of contact for clients seeking technical assistance and play a vital role in delivering exceptional customer support.\n\n*Key Responsibilities: *\n\n* *(50%) Provide front-line technical support:* Respond to incoming support requests via phone, email, or ticketing system.\n* *(20%) Troubleshoot common IT issues:* Diagnose and resolve basic hardware, software, and network problems, escalating more complex issues as needed.\n* *(10%) Assist with user account management:* Perform tasks such as password resets and user account provisioning in Active Directory.\n* *(10%) Monitor systems and alerts:* Use monitoring tools to identify potential issues and ensure system health.\n* *(10%) Document issues and resolutions:* Maintain accurate and detailed logs in the ticketing system to ensure effective follow-up.\n\n*Expectations: *\n\n* Provide prompt and courteous customer service.\n* Manage multiple client issues effectively while maintaining attention to detail.\n* Collaborate with team members to ensure seamless escalation and resolution of technical challenges.\n\n*Qualifications: *\n\n* 0-2 years of experience in a technical support or help desk role.\n* Basic understanding of computer hardware, operating systems (Windows), and common software applications.\n* Familiarity with networking concepts such as IP addresses and Wi-Fi troubleshooting.\n* Strong problem-solving skills and ability to learn new technologies quickly.\n* Excellent communication skills, both verbal and written.\n* Certifications such as CompTIA A+ or Network+ are a plus but not required.\n\n*What We Offer: *\n\n* Competitive salary and benefits package - $30,000-$45,000+ for qualified candidates.\n* Company Sponsored PPO Healthcare\n* 401(k) 3% match\n* Opportunities for professional growth and development within a supportive and collaborative environment.\n\nJob Type: Full-time\n\nPay: $30,000.00 - $40,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\n* Tuition reimbursement\n* Vision insurance\n\nAbility to Commute:\n* Tulsa, OK 74136 (Preferred)\n\nAbility to Relocate:\n* Tulsa, OK 74136: Relocate before starting work (Preferred)\n\nWork Location: In person","company":"Xceltek","rawCompany":"xceltek","city":"Tulsa","state":"OK","isRemote":false,"isActive":false,"createdAt":"2026-08-29T09:44:45.253Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Junior Support Technician","description":"*Job Title:* Junior Support Technician\n*Location:* Tulsa, Oklahoma\n*Job Type:* Full-Time\n*Department:* Support Team\n*Reports To:* Support Manager\n\n*About the Company: *\nXceltek is a leading managed services provider (MSP) specializing in full-stack IT solutions and services for businesses. Our team delivers reliable and efficient IT support across various industries, with a strong focus on healthcare. We prioritize exceptional customer service and technical expertise to meet the unique needs of our clients.\n\n*Job Overview: *\nWe are looking for a motivated and service-oriented Tier 1 Support Technician to join our growing team. This entry-level position is ideal for candidates passionate about technology and interested in building a career in IT. As a Tier 1 technician, you will be the first point of contact for clients seeking technical assistance and play a vital role in delivering exceptional customer support.\n\n*Key Responsibilities: *\n\n* *(50%) Provide front-line technical support:* Respond to incoming support requests via phone, email, or ticketing system.\n* *(20%) Troubleshoot common IT issues:* Diagnose and resolve basic hardware, software, and network problems, escalating more complex issues as needed.\n* *(10%) Assist with user account management:* Perform tasks such as password resets and user account provisioning in Active Directory.\n* *(10%) Monitor systems and alerts:* Use monitoring tools to identify potential issues and ensure system health.\n* *(10%) Document issues and resolutions:* Maintain accurate and detailed logs in the ticketing system to ensure effective follow-up.\n\n*Expectations: *\n\n* Provide prompt and courteous customer service.\n* Manage multiple client issues effectively while maintaining attention to detail.\n* Collaborate with team members to ensure seamless escalation and resolution of technical challenges.\n\n*Qualifications: *\n\n* 0-2 years of experience in a technical support or help desk role.\n* Basic understanding of computer hardware, operating systems (Windows), and common software applications.\n* Familiarity with networking concepts such as IP addresses and Wi-Fi troubleshooting.\n* Strong problem-solving skills and ability to learn new technologies quickly.\n* Excellent communication skills, both verbal and written.\n* Certifications such as CompTIA A+ or Network+ are a plus but not required.\n\n*What We Offer: *\n\n* Competitive salary and benefits package - $30,000-$45,000+ for qualified candidates.\n* Company Sponsored PPO Healthcare\n* 401(k) 3% match\n* Opportunities for professional growth and development within a supportive and collaborative environment.\n\nJob Type: Full-time\n\nPay: $30,000.00 - $40,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\n* Tuition reimbursement\n* Vision insurance\n\nAbility to Commute:\n* Tulsa, OK 74136 (Preferred)\n\nAbility to Relocate:\n* Tulsa, OK 74136: Relocate before starting work (Preferred)\n\nWork Location: In person","datePosted":"2026-08-29T09:44:45.253Z","dateModified":"2026-08-29T09:44:45.253Z","hiringOrganization":{"@type":"Organization","name":"Xceltek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tulsa","addressRegion":"OK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7d05e4cba94ff04c7e92eae7"},"url":"https://jobsearcher.com/jobs/7d05e4cba94ff04c7e92eae7"}}