Automotive E-Commerce Order & Operations Coordinator

Automotive Parts E-Commerce Position Overview BernardiParts.com is seeking a highly organized and detail-focused team member to help manage the flow of online OEM automotive parts orders from purchase through delivery. This role is centered on coordination, communication, and follow-through. You will help ensure orders move smoothly, customers stay informed, and internal teams remain aligned. Automotive parts experience is not required — our technical call center handles product and fitment questions. This position focuses on organization, problem-solving, and keeping day-to-day operations running efficiently. Key Responsibilities Monitor and manage online orders throughout the fulfillment process Communicate with customers regarding order status, tracking, payment issues, returns, or shipping damage Coordinate with warehouse and internal teams to resolve delays or order exceptions Review orders for accuracy and completeness Assist with return requests and follow-up communication Maintain organized notes and ensure consistent follow-through on open items Help keep order workflows structured and up to date This role blends structured office coordination with customer communication typical of a high-volume e-commerce environment. What This Role Is Not Not a sales position Not a high-pressure call center role Not a technical parts advisory position Our goal is to find someone who enjoys keeping things organized and ensuring details don’t fall through the cracks. Ideal Candidate The right candidate will be: Highly organized and detail-oriented Known for strong follow-through and reliability Comfortable handling multiple small tasks at once Professional and friendly when communicating with customers Calm and structured in a fast-moving environment Experience in administrative coordination, logistics support, order management, or e-commerce operations is helpful but not required. Work Environment You’ll work closely with both office and warehouse teams in a collaborative, team-focused environment. We value professionalism, accountability, and people who naturally keep things organized. Compensation & Schedule $20.00/hr Schedule Monday – Friday 8am-430pm Bernardi Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Job Type: Full-time Pay: $20.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Natick, MA 01760 (Required) Ability to Relocate: Natick, MA 01760: Relocate before starting work (Required) Work Location: In person