Operations Leader

Front-of-House Operations Leader (Leadership Position) At Chick-fil-A, a FOH Operations Leader is responsible for delivering exceptional guest and team member experiences by leading with excellence, executing at a high level, and developing others. This role plays a critical part in driving restaurant performance, building team culture, and creating a positive, high-energy environment where people can grow. Position Type: Full-time and Part-time Our Benefits Include: FREE College (Online at the University of the Cumberlands covers tuition and books) 120+ Degree Programs Associates, Bachelors, and Masters Degree Programs Paid Time Off (Full-time) 401(k) with 6% Employer Match Employee Meal benefits Flexible schedule Every Sunday Off A fun work environment where you can positively influence others Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Operations Leader Responsibilities: Lead shifts with a focus on food quality, fast service, and order accuracy Create a welcoming and clean environment for guests and team members Build relationships and develop team members through coaching and feedback Maintain a positive, team-first culture through encouragement and recognition Communicate clear plans and expectations to the team before and during shifts Identify and resolve operational bottlenecks quickly and effectively Ensure proper setup, staffing, and execution throughout the shift Handle guest concerns with care and professionalism using effective recovery methods Oversee cleanliness, stocking, and organization standards Manage breaks, positioning, and team rotations effectively Complete thorough shift handoffs and communicate with other leaders Uphold all Chick-fil-A standards, policies, and procedures Qualifications and Requirements: Leadership or hospitality experience preferred, not required Strong multi-tasking skills Quick and effective decision-making Strong communication and interpersonal skills Ability to work in and lead in a fast-paced, high-pressure environment Positive attitude with a "We over Me" mindset Ability to give and receive feedback in a constructive way Strong time management and organizational skills Dependable, adaptable, and team-oriented Passion for serving others and developing people Ability to stand for long periods of time Ability to work a flexible schedule What We're Looking For: Servant leaders who care about people Humility, coachability, and openness to feedback Leaders who want to work at Chick-fil-A for several years and grow with us Leaders who model strong character and lead by example Individuals who stay composed and make sound decisions under pressure Team builders who create trust and connection Self-starters committed to personal and professional growth Leaders willing and able to coach and give feedback effectively with clarity and kindness Ability to hold self and others accountable to our policy handbook and operational standards of excellence People who genuinely care about guests and team members Compensation: Starting at $18 per hour Competitive pay based on experience