Customer Service Representative

Ray and Son Heating and Air Conditioning | Valdosta GALocally owned and operated since 1965.We are a full-service commercial mechanical contractor serving Nashville, Valdosta and the surrounding areas with HVAC and plumbing services for residential homeowners and commercial businesses.Our TEAM is very dedicated to what they do and are in it "for the long haul." The average employee has 10 or more years of service with our company.Customer Service Representative | $16.00 - $18.00 per hour, depending on experience Work Hours: Monday through Friday | 8:00 am to 5:00 pmWhat You Will Be DoingAnswering incoming callsAssisting customers with questions about services, and concerns/complaintsFollow up with customers about lead time for techniciansSupporting lead generation and scheduling projectsAssisting the service dispatcher with schedulingData entry, digital record keeping, and other supporting other office functionsBenefitsMedical Insurance 60% paid for employeeVision & Dental insuranceOther supplemental insurance options2 Weeks (80 hours) Paid Vacation6 Paid Holidays3 personal / sick days (24 hours)401K + company matchWhat We Are Looking For2 years of customer service experience, preferably in an office settingAble to talk on the phone and take notes into our CRM systemsExcellent communication skills, both written and verbalOrganizational skills and attention to detailMicrosoft office experience - Word, Excel and Outlookcustomer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generatorSalary: $16.00 - $18.00 per hour