{"schemaVersion":"jobsearcher.job.v1","id":"7cada2f3a4cdaad2ee8bab4e","url":"https://jobsearcher.com/jobs/7cada2f3a4cdaad2ee8bab4e","canonicalUrl":"https://jobsearcher.com/jobs/7cada2f3a4cdaad2ee8bab4e","title":"Analyst, Chargeback Operations","description":"Overview Analyst, Chargeback Operations at BD. Hybrid position- 1 day work from home.\nAccountabilities in This Role Reporting to the Manager, Chargeback Operations, this role oversees all operational aspects of Chargeback Operations and Sales Tracing processes for all US business segments. Responsibilities include daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks, Sales Tracings, IDN, and OEM Sales Tracings.\nThe team drives best-in-class, innovative enterprise operational capabilities and establishes policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities that optimize US Region results and mitigate financial risk.\nThis role promotes continuous improvement through automation, process standardization, data insights, and best practices to enhance team efficiency and accuracy. It utilizes multiple ERP systems and reporting tools to support all BD businesses, with a specialization in BDI chargeback and sales trace processing.\nThe role partners closely with Distributor partners, IDNs, Channel Management, Commercial Contracting teams, Analytics/Master Data, Accounts Receivable, Customer Care, and IT to maximize operational effectiveness.\nTeam accountability spans over $7B in annual Chargeback/Sales Tracing value, including $2B in chargebacks processed across 70M transactional lines.\nResponsibilities Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.\nPartner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.\nCollaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.\nFacilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.\nPartner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.\nWork with IT partners to ensure business requirements are met and technical functionality supports operational needs.\nSupport a Continuous Improvement (CI) plan to harmonize processes and procedures.\nAlign and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.\nContribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.\nEnforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.\nMaintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.\nQualifications Education Bachelor’s degree preferred\nA minimum of 2 years of relevant experience may be considered in lieu of a degree\nExperience Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have\nStrong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities\nKnowledge and Skills Proficiency with Excel is a must\nAS400/SAP experience is nice to have\nMS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have\nComfortability leading internal and external calls is a must\nDemonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.\nStrong influencing skills and ability to build and maintain cross-functional business partner relationships.\nProven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.\nEffective communicator with a customer-centric approach.\nAbility to resolve challenges by engaging the right stakeholders and fostering teamwork across functions.\nKey Competencies Organizational Agility\nBusiness Acumen\nProcess Effectiveness / Continuous Improvement\nStrategic Thinking\nCustomer Focus\nDealing with Ambiguity\nLeadership Courage\nStakeholder Engagement\nStrategic Partnership and Customer Support\nAccountability and Empowerment\nAnalytical and Problem-Solving Orientation\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence, while recognizing the importance of flexibility. Remote or field-based positions will have different arrangements indicated in the job posting. For certain roles, employment is contingent upon proof of vaccination against COVID-19 where required by location, and accommodations will be considered in line with BD policies and applicable law.\nWhy Join Us?\nBD values your opinions and contributions. We encourage you to bring your authentic self to work, hold each other accountable, and learn and improve every day. To learn more about BD, visit the BD careers site.\n\n#J-18808-Ljbffr","company":"BD","rawCompany":"bd","city":"Covington","state":"GA","isRemote":false,"isActive":true,"createdAt":"2026-04-09T09:44:00.291Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-3021.00","title":"Billing and Posting Clerks","slug":"billing-and-posting-clerks"},{"code":"43-3011.00","title":"Bill and Account Collectors","slug":"bill-and-account-collectors"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"423620","title":"Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers","slug":"household-appliances-electric-housewares-and-consumer-electronics-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Analyst, Chargeback Operations","description":"Overview Analyst, Chargeback Operations at BD. Hybrid position- 1 day work from home.\nAccountabilities in This Role Reporting to the Manager, Chargeback Operations, this role oversees all operational aspects of Chargeback Operations and Sales Tracing processes for all US business segments. Responsibilities include daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks, Sales Tracings, IDN, and OEM Sales Tracings.\nThe team drives best-in-class, innovative enterprise operational capabilities and establishes policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities that optimize US Region results and mitigate financial risk.\nThis role promotes continuous improvement through automation, process standardization, data insights, and best practices to enhance team efficiency and accuracy. It utilizes multiple ERP systems and reporting tools to support all BD businesses, with a specialization in BDI chargeback and sales trace processing.\nThe role partners closely with Distributor partners, IDNs, Channel Management, Commercial Contracting teams, Analytics/Master Data, Accounts Receivable, Customer Care, and IT to maximize operational effectiveness.\nTeam accountability spans over $7B in annual Chargeback/Sales Tracing value, including $2B in chargebacks processed across 70M transactional lines.\nResponsibilities Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.\nPartner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.\nCollaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.\nFacilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.\nPartner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.\nWork with IT partners to ensure business requirements are met and technical functionality supports operational needs.\nSupport a Continuous Improvement (CI) plan to harmonize processes and procedures.\nAlign and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.\nContribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.\nEnforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.\nMaintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.\nQualifications Education Bachelor’s degree preferred\nA minimum of 2 years of relevant experience may be considered in lieu of a degree\nExperience Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have\nStrong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities\nKnowledge and Skills Proficiency with Excel is a must\nAS400/SAP experience is nice to have\nMS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have\nComfortability leading internal and external calls is a must\nDemonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.\nStrong influencing skills and ability to build and maintain cross-functional business partner relationships.\nProven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.\nEffective communicator with a customer-centric approach.\nAbility to resolve challenges by engaging the right stakeholders and fostering teamwork across functions.\nKey Competencies Organizational Agility\nBusiness Acumen\nProcess Effectiveness / Continuous Improvement\nStrategic Thinking\nCustomer Focus\nDealing with Ambiguity\nLeadership Courage\nStakeholder Engagement\nStrategic Partnership and Customer Support\nAccountability and Empowerment\nAnalytical and Problem-Solving Orientation\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence, while recognizing the importance of flexibility. Remote or field-based positions will have different arrangements indicated in the job posting. For certain roles, employment is contingent upon proof of vaccination against COVID-19 where required by location, and accommodations will be considered in line with BD policies and applicable law.\nWhy Join Us?\nBD values your opinions and contributions. We encourage you to bring your authentic self to work, hold each other accountable, and learn and improve every day. To learn more about BD, visit the BD careers site.\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T09:44:00.291Z","dateModified":"2026-04-09T09:44:00.291Z","hiringOrganization":{"@type":"Organization","name":"BD","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Covington","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7cada2f3a4cdaad2ee8bab4e"},"url":"https://jobsearcher.com/jobs/7cada2f3a4cdaad2ee8bab4e"}}