{"schemaVersion":"jobsearcher.job.v1","id":"7ca0fd3da345f02966e8a4e4","url":"https://jobsearcher.com/jobs/7ca0fd3da345f02966e8a4e4","canonicalUrl":"https://jobsearcher.com/jobs/7ca0fd3da345f02966e8a4e4","title":"Lead Support, Builder Design","description":"For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.\n\nJob Description:\nThe Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders.\nThis position is primarily remote but requires in office presence in Jasper on Wednesday.\nYOUR ROLE:\nProduce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool\nProvide design recommendations to customers (internal & external) based upon product knowledge\nRespond to customer inquiries regarding design layout\nTroubleshoot blueprints for inconsistencies compared to specifications and/or field conditions\nMaintain electronic documentation of standard work procedures for customer account management\nDefine problems, collect data, establish facts, draw appropriate conclusions, and provide solutions. Seek clarification to determine root cause of issues\nMust possess decision making skills to determine when exceptions are needed to provide resolution to the situation\nUnderstand customer requirements and analyze requests for potential obstacles before implementing systematic changes\nResearch & Answer installation questions from installers, customer, MBCI field personnel and Service Agents\nProvide back-up support to other members of the team (may include cross-functional roles)\nOther duties as may be assigned at management’s discretion\nCHARACTERISTICS AND ATTRIBUTES:\nMake the team better\nCelebrate success; give feedback to improve\nGet actively involved and share your perspective\nBe bold\nMake big commitments to deliver big results\nFail fast\nChampion improvement\nTrust the tools to drive results\nDon’t wait for someone else to find a better way\nREQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:\nDemonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once\nDemonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers\nStrong attention to detail and accuracy in work produced\nAbility to nurture long term partner relationships\nAbility to define problems, collect data, establish facts, and propose creative solutions\nAbility to follow existing guidelines and improve established procedures\nAbility to handle multiple tasks, and function in a team-oriented, fast-paced environment\nMust be able to adapt to continual change and competing priorities\nStrong written and verbal communication skills\nSoftware knowledge: Familiarity with design software (such as 20/20) and Microsoft Office\nMathematical knowledge: math skills related to angles, dimension conversion, fractions and decimals\nEducation & Experience:\nA 2-year or 4-year degree is preferred (or equivalent design experience)\nEqual Employment Opportunity\nMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.\nReasonable Accommodations\nMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.","company":"Masterbrand","rawCompany":"masterbrand","city":"Jasper","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:27:37.169Z","occupations":[{"code":"51-7011.00","title":"Cabinetmakers and Bench Carpenters","slug":"cabinetmakers-and-bench-carpenters"},{"code":"27-1025.00","title":"Interior Designers","slug":"interior-designers"},{"code":"17-3011.00","title":"Architectural and Civil Drafters","slug":"architectural-and-civil-drafters"}],"industries":[{"code":"337212","title":"Custom Architectural Woodwork and Millwork Manufacturing","slug":"custom-architectural-woodwork-and-millwork-manufacturing"},{"code":"337110","title":"Wood Kitchen Cabinet and Countertop Manufacturing","slug":"wood-kitchen-cabinet-and-countertop-manufacturing"},{"code":"541490","title":"Other Specialized Design Services","slug":"other-specialized-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Support, Builder Design","description":"For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.\n\nJob Description:\nThe Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders.\nThis position is primarily remote but requires in office presence in Jasper on Wednesday.\nYOUR ROLE:\nProduce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool\nProvide design recommendations to customers (internal & external) based upon product knowledge\nRespond to customer inquiries regarding design layout\nTroubleshoot blueprints for inconsistencies compared to specifications and/or field conditions\nMaintain electronic documentation of standard work procedures for customer account management\nDefine problems, collect data, establish facts, draw appropriate conclusions, and provide solutions. Seek clarification to determine root cause of issues\nMust possess decision making skills to determine when exceptions are needed to provide resolution to the situation\nUnderstand customer requirements and analyze requests for potential obstacles before implementing systematic changes\nResearch & Answer installation questions from installers, customer, MBCI field personnel and Service Agents\nProvide back-up support to other members of the team (may include cross-functional roles)\nOther duties as may be assigned at management’s discretion\nCHARACTERISTICS AND ATTRIBUTES:\nMake the team better\nCelebrate success; give feedback to improve\nGet actively involved and share your perspective\nBe bold\nMake big commitments to deliver big results\nFail fast\nChampion improvement\nTrust the tools to drive results\nDon’t wait for someone else to find a better way\nREQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:\nDemonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once\nDemonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers\nStrong attention to detail and accuracy in work produced\nAbility to nurture long term partner relationships\nAbility to define problems, collect data, establish facts, and propose creative solutions\nAbility to follow existing guidelines and improve established procedures\nAbility to handle multiple tasks, and function in a team-oriented, fast-paced environment\nMust be able to adapt to continual change and competing priorities\nStrong written and verbal communication skills\nSoftware knowledge: Familiarity with design software (such as 20/20) and Microsoft Office\nMathematical knowledge: math skills related to angles, dimension conversion, fractions and decimals\nEducation & Experience:\nA 2-year or 4-year degree is preferred (or equivalent design experience)\nEqual Employment Opportunity\nMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.\nReasonable Accommodations\nMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.","datePosted":"2026-08-04T23:27:37.169Z","dateModified":"2026-08-04T23:27:37.169Z","hiringOrganization":{"@type":"Organization","name":"Masterbrand","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jasper","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7ca0fd3da345f02966e8a4e4"},"url":"https://jobsearcher.com/jobs/7ca0fd3da345f02966e8a4e4"}}