Warehouse Shipper

ERHCo, Inc. 16111 SE 106th Ave, Suite 400 Clackamas, OR 97015The Warehouse Shipper position is an critical role, supporting the accuracy, efficiency and continuous improvement of ERHCo Inc.'s warehouse and shipping operations. Individuals in this role need to possess exception attention to detail, strong problem-solving ability, a can-do attitude and the ability to follow, improve and implement procedures. The Warehouse Shipper is expected to take ownership of tasks, identify issues before they escalate and contribute to operational excellence.ERHCo operates on a Monday through Sunday work week. This full-time position is Monday through Friday, with occasional Saturdays, as needed.ERHCo is an Oregon based, family owned retailer. Started in October 1978 by a dedicated husband & wife team, it's grown from one store to 15 locations operated by the grandchildren of the founders.Compensation And Benefits $21.00 per hour with the opportunity for increases based upon the successful completion of benchmarks. Health, dental and vision insurance plans available to full-time employees Supplemental insurance policy options for all employees Whole life insurance policy options available through MassMutual Paid Vacation and Sick Time polices that for all employees Paid family, medical and safe leave through Paid Leave Oregon 401k company matching 100% up to 4% of plan year compensation ERHCO, Inc Discretionary Profit Sharing Plan Generous employee discount on shoes and accessoriesObjectives Deliver a positive customer service experience by resolving order issues professionally, communicating proactively about delays or concerns and supporting overall customer satisfaction Ensure accurate, timely and compliant shipment of all orders Actively identify porcess gaps and recomment improvements Support retail locations through reliable inventory movement Operate consistently according to the company Core Values Maintain high standards of organization, accuracy and accountabilityKey Responsibilities Resolve customer order issues professionally and with urgency, sending follow-up communications as needed to ensure customer satisfaction Clearly communicate with all stakeholders about address issues, shipping problens or delivery delays Export and process orders accurately between inventory control and shipping systems Carefully review for errors and resolve issues proactively, meeting accuracy and timeline expectations Suport retail stores with accurate daily picks and adapt to priority changes Process special orders with high attention to detail and perform daily shoe checks and resolve variancesRequired High School Diploma or equivalent Previous customer service experience Attention to detail and accuracy. A positive, proactive and solution-oriented mindsetPreferred Skills Ability to lift 50 lbs. regularly. Comfort using warehouse systems and computer applications Forklift/Pallet Jack experience or training Receiving, inventory control experience