CSR Agent Representative

Overview O'Connor Insurance Agency is seeking a dedicated and enthusiastic CSR Agent Representative to join our dynamic Bridgeville team. We pride ourselves on delivering trusted, personalized insurance solutions to our clients throughout Western Pennsylvania. This licensed, client-focused professional will balance customer service responsibilities with personal lines sales and retention, helping drive both client satisfaction and agency growth. Hours: 9am - 4:30pm Key Responsibilities Greet and assist visiting clients; answer phones and resolve inquiries professionally. Provide billing support, process payments, and assist with claims reporting. Maintain accurate client records, correspondence, and systems. Communicate effectively with agents and support staff regarding client needs. Write tenant and other personal lines policies; make renewal and cancellation calls. Re-engage past clients and prospects through agency systems. Maintain organized, professional office operations and participate in team projects. Qualifications Licensed Property & Casualty insurance agent in PA (or ability to obtain within 1 year). Existing license preferred. 5+ years of business administration experience; 2+ years of client service. Strong communication, problem-solving, and organizational skills. Ability to multi-task in a fast-paced office while maintaining professionalism. Positive, client-first attitude with strong teamwork and confidentiality standards. Compensation & Benefits Competitive base salary with performance incentives Licensing support and professional development Collaborative, community-focused work environment Opportunity to contribute to both client satisfaction and agency growth Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Work Location: In person