{"schemaVersion":"jobsearcher.job.v1","id":"7c32664e95ec5d058ff2d153","url":"https://jobsearcher.com/jobs/7c32664e95ec5d058ff2d153","canonicalUrl":"https://jobsearcher.com/jobs/7c32664e95ec5d058ff2d153","title":"IT Support Engineer","description":"White Label IT are looking for a person who has genuine care for customers and people in general. The organisation has grown into an international 24/7 helpdesk provider with committed engineers and amazing opportunities to progress.\nWe are looking at expanding our US operations providing 24/7 helpdesk services to clients across the globe. An exciting opportunity has arisen for a dedicated Support engineer to work out of our brand-new Portland satellite location. Within this role it will allow you fantastic opportunities to work for an international company and have dealings between the London and Dubai offices.\nTrust is one of the keystones at White Label IT. Our supportive environment has built a wealth of committed engineers who are always looking to improve. Are you someone who has hit a glass ceiling in your tech career, and you are looking for the next step to grow and mature?\nGetting exposure to innovative technologies is a key focus for us and we achieve this by giving our team members access to all areas of the tech eco system. We use the latest technology and systems to provide our clients with first class helpdesk services. We are looking for hungry engineers who love solving problems and embrace a challenge with open arms.\nThe ideal candidate is someone that has worked within IT for a few years and has had exposure to cloud technologies such as Microsoft 365 and Azure. They have also been permitted to access and administer Windows Server, Active Directory and Networking, but may not have had to delve too deeply into the troubleshooting aspect.\nThe role will include:\nCall-taking and immediate fixes (triage)\nPre-booked support tickets.\nWorking with forward-thinking engineers and the latest technologies.\nOn-the-job training and support for extra-curricular qualifications (Microsoft, 3CX, CompTIA etc.)\nDiverse customer-base and solution portfolio.\nIntegration with a fast-paced, international team of people.\nExcellent, developed roadmap opportunities for clear progression.\nRole Specifics:\nProbation Period: 3 months\nWorking Hours: 09:00 – 18:00\nThere may be a requirement to work outside of these hours and the successful candidate will need to be flexible around early and late starting times.\nOffice based in Slabtown, Portland\nTransport: Ideally will have a full driving license.\nSalary: Dependent on experience but based on a technical roadmap.\nWorking Knowledge Required:\nPC, Mac + Windows Server (2016 – 2022) Administration\nVirtualisation Technologies (VMWare + Hyper-V)\nOffice 365 Administration (Exchange Online, Teams + SharePoint)\nPrinter Management + Administration\nGeneral Application Support (Office, Sage etc.)\nNetworking Concepts (DHCP, DNS, IP, NAT etc.)\nBackup Management + Administration\nRemote Support Tools\nActive Directory + Azure AD Administration\nBasic VoIP Understanding\nJob Types: Full-time, Part-time\nPay: $17.00 - $20.00 per hour\nExperience:\nHelp desk: 2 years (Preferred)\nCustomer service: 2 years (Preferred)\nWork Location: In person","company":"Microbyte","rawCompany":"microbyte","city":"Portland","state":"ME","isRemote":false,"isActive":false,"createdAt":"2026-07-15T14:44:16.567Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"White Label IT are looking for a person who has genuine care for customers and people in general. The organisation has grown into an international 24/7 helpdesk provider with committed engineers and amazing opportunities to progress.\nWe are looking at expanding our US operations providing 24/7 helpdesk services to clients across the globe. An exciting opportunity has arisen for a dedicated Support engineer to work out of our brand-new Portland satellite location. Within this role it will allow you fantastic opportunities to work for an international company and have dealings between the London and Dubai offices.\nTrust is one of the keystones at White Label IT. Our supportive environment has built a wealth of committed engineers who are always looking to improve. Are you someone who has hit a glass ceiling in your tech career, and you are looking for the next step to grow and mature?\nGetting exposure to innovative technologies is a key focus for us and we achieve this by giving our team members access to all areas of the tech eco system. We use the latest technology and systems to provide our clients with first class helpdesk services. We are looking for hungry engineers who love solving problems and embrace a challenge with open arms.\nThe ideal candidate is someone that has worked within IT for a few years and has had exposure to cloud technologies such as Microsoft 365 and Azure. They have also been permitted to access and administer Windows Server, Active Directory and Networking, but may not have had to delve too deeply into the troubleshooting aspect.\nThe role will include:\nCall-taking and immediate fixes (triage)\nPre-booked support tickets.\nWorking with forward-thinking engineers and the latest technologies.\nOn-the-job training and support for extra-curricular qualifications (Microsoft, 3CX, CompTIA etc.)\nDiverse customer-base and solution portfolio.\nIntegration with a fast-paced, international team of people.\nExcellent, developed roadmap opportunities for clear progression.\nRole Specifics:\nProbation Period: 3 months\nWorking Hours: 09:00 – 18:00\nThere may be a requirement to work outside of these hours and the successful candidate will need to be flexible around early and late starting times.\nOffice based in Slabtown, Portland\nTransport: Ideally will have a full driving license.\nSalary: Dependent on experience but based on a technical roadmap.\nWorking Knowledge Required:\nPC, Mac + Windows Server (2016 – 2022) Administration\nVirtualisation Technologies (VMWare + Hyper-V)\nOffice 365 Administration (Exchange Online, Teams + SharePoint)\nPrinter Management + Administration\nGeneral Application Support (Office, Sage etc.)\nNetworking Concepts (DHCP, DNS, IP, NAT etc.)\nBackup Management + Administration\nRemote Support Tools\nActive Directory + Azure AD Administration\nBasic VoIP Understanding\nJob Types: Full-time, Part-time\nPay: $17.00 - $20.00 per hour\nExperience:\nHelp desk: 2 years (Preferred)\nCustomer service: 2 years (Preferred)\nWork Location: In person","datePosted":"2026-07-15T14:44:16.567Z","dateModified":"2026-07-15T14:44:16.567Z","hiringOrganization":{"@type":"Organization","name":"Microbyte","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Portland","addressRegion":"ME","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7c32664e95ec5d058ff2d153"},"url":"https://jobsearcher.com/jobs/7c32664e95ec5d058ff2d153"}}