{"schemaVersion":"jobsearcher.job.v1","id":"7c08d6520816b02efc9e3b49","url":"https://jobsearcher.com/jobs/7c08d6520816b02efc9e3b49","canonicalUrl":"https://jobsearcher.com/jobs/7c08d6520816b02efc9e3b49","title":"Application Support Analyst","description":"Job Function Programming, Analysis and Technical Support, Consulting and Client Advisement, Customer Success Monett, MO Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 5% Date posted 08/03/2026 Job ID 17266\n Save\n\nAt Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.\n\nJack Henry is seeking a customer‑focused, solution-driven analyst to join our team of Application Support Analysts. This team provides white‑glove service to our Symitar Credit Union Solutions clients. We are looking for someone who brings a commitment to excellence, a strong customer‑centric mindset, and a self‑motivated approach to their work.\n\nIn this fast‑paced environment, you will deliver high‑quality software support by analyzing client issues, identifying root causes, and guiding customers toward effective resolutions. You will provide support by answering questions about product functionality, features, and best practices, while maintaining clear and consistent communication throughout each case. As a primary client-facing contact, you will manage incoming cases, address issues promptly, and ensure each customer receives exceptional support. This role blends your technical expertise, procedural understanding, and financial institution experience to support our credit union partners—helping strengthen the relationship between Jack Henry, the credit union, and ultimately its members.\n\nThis is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Charlotte, NC; Springfield, MO; or Monett, MO.\n\nThis position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).\n\nThe salary range for this position is $48,350- $72,450 and will be determined based on location and experience level.\n\nAll positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.\n\nWhat you’ll be responsible for:\n\nAnalyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.\nOversees system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.\nProvides software support/guidance by answering questions on function, features and usage of software products.\nCommunicates the customer’s needs/expectations with programmers, other team members, and team leader.\nMaintains effective communication with customer throughout entire project/case.\nIdentifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.\nPrepares training materials and documentation for customers and internal users.\nPrimary client facing contact that will coordinate resources from other teams to resolve client issues\nAccurately assesses the customer's product issue or problem by verifying, investigating, pinpointing, and defining all of the aspects that need consideration.\nProvides appropriate personnel a precise understanding, written and/or verbal, of user's issues when the problem needs to be escalated to a higher level.\nMonitors incoming cases and emails and resolves in accordance within company guidelines\nParticipates in training programs to continuously improve product knowledge and service skills.\nWorks on special projects or research, as needed.\nMay perform other job duties as assigned.\n\nWhat you’ll need to have:\n\nA minimum of two years of experience working in a financial institution (bank or credit union).\nExperience in consumer lending, commercial lending, or real estate lending is highly desired.\nStrong troubleshooting skills with the ability to deliver exceptional customer service in a fast‑paced environment.\nAbility to work holidays, weekends, and extended hours as business needs require.\nWillingness to participate in an on‑call rotation.\n\nWhat would be nice for you to have:\n\nExperience with ACH, general ledger, ATM/debit/credit card operations, or deposit operations is preferred.\nFamiliarity with Jack Henry’s Symitar platform is also preferred.\n\nIf you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.\n\nWhy Jack Henry?\n\nAt Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.\n\nWe’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.\n\nCulture of Commitment\n\nAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability (opens in new window) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.\n\nEqual Employment Opportunity\n\nAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.\n\nNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.\n\nRequests for full corporate job descriptions may be requested through the interview process at any time.\n\n#INDNonTech","company":"Jackhenry","rawCompany":"jackhenry","city":"Monett","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-09-09T10:22:10.030Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Job Function Programming, Analysis and Technical Support, Consulting and Client Advisement, Customer Success Monett, MO Additional Location Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri Workplace Type Hybrid Travel 5% Date posted 08/03/2026 Job ID 17266\n Save\n\nAt Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.\n\nJack Henry is seeking a customer‑focused, solution-driven analyst to join our team of Application Support Analysts. This team provides white‑glove service to our Symitar Credit Union Solutions clients. We are looking for someone who brings a commitment to excellence, a strong customer‑centric mindset, and a self‑motivated approach to their work.\n\nIn this fast‑paced environment, you will deliver high‑quality software support by analyzing client issues, identifying root causes, and guiding customers toward effective resolutions. You will provide support by answering questions about product functionality, features, and best practices, while maintaining clear and consistent communication throughout each case. As a primary client-facing contact, you will manage incoming cases, address issues promptly, and ensure each customer receives exceptional support. This role blends your technical expertise, procedural understanding, and financial institution experience to support our credit union partners—helping strengthen the relationship between Jack Henry, the credit union, and ultimately its members.\n\nThis is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Charlotte, NC; Springfield, MO; or Monett, MO.\n\nThis position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).\n\nThe salary range for this position is $48,350- $72,450 and will be determined based on location and experience level.\n\nAll positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.\n\nWhat you’ll be responsible for:\n\nAnalyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.\nOversees system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.\nProvides software support/guidance by answering questions on function, features and usage of software products.\nCommunicates the customer’s needs/expectations with programmers, other team members, and team leader.\nMaintains effective communication with customer throughout entire project/case.\nIdentifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.\nPrepares training materials and documentation for customers and internal users.\nPrimary client facing contact that will coordinate resources from other teams to resolve client issues\nAccurately assesses the customer's product issue or problem by verifying, investigating, pinpointing, and defining all of the aspects that need consideration.\nProvides appropriate personnel a precise understanding, written and/or verbal, of user's issues when the problem needs to be escalated to a higher level.\nMonitors incoming cases and emails and resolves in accordance within company guidelines\nParticipates in training programs to continuously improve product knowledge and service skills.\nWorks on special projects or research, as needed.\nMay perform other job duties as assigned.\n\nWhat you’ll need to have:\n\nA minimum of two years of experience working in a financial institution (bank or credit union).\nExperience in consumer lending, commercial lending, or real estate lending is highly desired.\nStrong troubleshooting skills with the ability to deliver exceptional customer service in a fast‑paced environment.\nAbility to work holidays, weekends, and extended hours as business needs require.\nWillingness to participate in an on‑call rotation.\n\nWhat would be nice for you to have:\n\nExperience with ACH, general ledger, ATM/debit/credit card operations, or deposit operations is preferred.\nFamiliarity with Jack Henry’s Symitar platform is also preferred.\n\nIf you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.\n\nWhy Jack Henry?\n\nAt Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.\n\nWe’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.\n\nCulture of Commitment\n\nAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability (opens in new window) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.\n\nEqual Employment Opportunity\n\nAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.\n\nNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.\n\nRequests for full corporate job descriptions may be requested through the interview process at any time.\n\n#INDNonTech","datePosted":"2026-09-09T10:22:10.030Z","dateModified":"2026-09-09T10:22:10.030Z","hiringOrganization":{"@type":"Organization","name":"Jackhenry","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Monett","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7c08d6520816b02efc9e3b49"},"url":"https://jobsearcher.com/jobs/7c08d6520816b02efc9e3b49"}}