{"schemaVersion":"jobsearcher.job.v1","id":"7bd52cef4e4220f77e60b1d8","url":"https://jobsearcher.com/jobs/7bd52cef4e4220f77e60b1d8","canonicalUrl":"https://jobsearcher.com/jobs/7bd52cef4e4220f77e60b1d8","title":"Technical Architect","description":"Job SummaryWe are seeking an experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across our CRM (CSM/FSM) and Retail practice areas. In this role you will shape platform strategy, guide technical delivery teams, and bring emerging ServiceNow capabilities, including AI and automation, to life for our clients. You will translate complex business challenges into elegant, scalable architectures that deliver measurable value.Key ResponsibilitiesLead the end-to-end architecture and design of ServiceNow solutions, with a focus on CSM, FSM, and Retail use cases — including custom applications, integrations, and platform configurationsCollaborate closely with clients, business process consultants, and cross-functional delivery teams to translate business requirements into sound technical designsArchitect and deliver AI-powered solutions leveraging ServiceNow’s Now Assist, Predictive Intelligence, Decision Builder, and Virtual Agent capabilities to enhance customer service, field operations, and retail workflowsProvide technical leadership and mentorship to development teams, ensuring adherence to best practices, security standards, and AJUVO’s delivery methodologyPerform assessments of existing ServiceNow implementations and deliver actionable roadmaps for improvement, modernization, or expansionEnsure the security, scalability, and long-term maintainability of all ServiceNow solutions deliveredCreate and maintain architecture documentation including solution designs, flow diagrams, integration specs, and technical storiesStay current with ServiceNow platform releases, AI/automation advancements, and CRM/Retail technology trends to continuously drive innovationContribute to the development of AJUVO’s technical standards, delivery accelerators, andreusable assetsCollaborate on the creation of customer success stories, white papers, and thought leadershipcontentSupport pre-sales activities including solution scoping, effort estimation, and technicalpresentations to prospective clientsQualificationsEducation:Bachelor's degree in Computer Science, Information Technology, or related field (orequivalent experience)Experience:5+ years of hands-on ServiceNow development and architecture experienceProven delivery in ServiceNow Customer Workflows, especially CSM and FSM,including complex integrations with CRM, ERP, and Retail ecosystem platformsExperience in Retail or consumer-facing technology environments is stronglypreferredDemonstrated experience designing or implementing ServiceNow AI capabilities(Now Assist, Predictive Intelligence, Virtual Agent, or similar), or a strong interest inrapidly building this skillsetProven track record in client-facing, consulting engagements with the ability tocredibly advise stakeholders at all levelsExperience working within Agile/Scrum delivery environmentsTechnical Skills:Deep proficiency in ServiceNow platform architecture: data model, scopedapplications, integrations (REST/SOAP/MID Server), security, and performanceStrong experience with ServiceNow Customer Workflows (CSM, FSM, Retail) and ITWorkflows (ITSM)Familiarity with ServiceNow’s AI/ML capabilities including Now Assist for CSM/FSM,Predictive Intelligence, and Process Automation DesignerExperience with integration platforms and middleware (MuleSoft, Dell Boomi, orsimilar) as they connect to ServiceNowStrong communication, presentation, and technical writing skills — comfortabletranslating architecture to executive and technical audiences alikeSoft Skills:Excellent analytical and problem-solving skills with a consultative, client-first mindsetStrong verbal and written communication skills, comfortable presenting to executiveand operational audiencesAttention to detail and ability to manage priorities in a fast-paced, remote-firstenvironmentCertificationsServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS) in CSM and/or FSMAdditional CIS certifications (ITSM, HR, Retail, etc.) strongly preferredCertified Technical Architect (CTA) strongly preferredNow Assist / AI certifications a plus as the ServiceNow AI ecosystem maturesWhy Join UsFull benefits package including healthcare (medical, vision, dental), 401(k), and paid time offWork with some of the biggest and best ServiceNow customers on innovative CRM and RetailimplementationsBe part of a collaborative and innovative team where consultants are empowered to leadOpportunities for career growth, certification support, and professional developmentWe love tacosAbout AJUVOAJUVO is a rapidly growing ServiceNow Premier Partner specializing in CRM - Customer Service Management (CSM) and Field Service Management (FSM) - and Retail. We partner with organizations to streamline operations, enhance customer experiences, and drive innovation through cutting-edge ServiceNow technology. Our team is passionate about delivering strategic implementations that empower businesses to operate smarter, serve their customers better, and compete more effectively.Equal Opportunity Employer StatementAJUVO, LLC is an equal opportunity employer. We celebrate diversity and are committed to creatingan inclusive environment for all employees. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or veteran status.","company":"Ajuvo","rawCompany":"ajuvo","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-10-06T05:14:13.931Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Architect","description":"Job SummaryWe are seeking an experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across our CRM (CSM/FSM) and Retail practice areas. In this role you will shape platform strategy, guide technical delivery teams, and bring emerging ServiceNow capabilities, including AI and automation, to life for our clients. You will translate complex business challenges into elegant, scalable architectures that deliver measurable value.Key ResponsibilitiesLead the end-to-end architecture and design of ServiceNow solutions, with a focus on CSM, FSM, and Retail use cases — including custom applications, integrations, and platform configurationsCollaborate closely with clients, business process consultants, and cross-functional delivery teams to translate business requirements into sound technical designsArchitect and deliver AI-powered solutions leveraging ServiceNow’s Now Assist, Predictive Intelligence, Decision Builder, and Virtual Agent capabilities to enhance customer service, field operations, and retail workflowsProvide technical leadership and mentorship to development teams, ensuring adherence to best practices, security standards, and AJUVO’s delivery methodologyPerform assessments of existing ServiceNow implementations and deliver actionable roadmaps for improvement, modernization, or expansionEnsure the security, scalability, and long-term maintainability of all ServiceNow solutions deliveredCreate and maintain architecture documentation including solution designs, flow diagrams, integration specs, and technical storiesStay current with ServiceNow platform releases, AI/automation advancements, and CRM/Retail technology trends to continuously drive innovationContribute to the development of AJUVO’s technical standards, delivery accelerators, andreusable assetsCollaborate on the creation of customer success stories, white papers, and thought leadershipcontentSupport pre-sales activities including solution scoping, effort estimation, and technicalpresentations to prospective clientsQualificationsEducation:Bachelor's degree in Computer Science, Information Technology, or related field (orequivalent experience)Experience:5+ years of hands-on ServiceNow development and architecture experienceProven delivery in ServiceNow Customer Workflows, especially CSM and FSM,including complex integrations with CRM, ERP, and Retail ecosystem platformsExperience in Retail or consumer-facing technology environments is stronglypreferredDemonstrated experience designing or implementing ServiceNow AI capabilities(Now Assist, Predictive Intelligence, Virtual Agent, or similar), or a strong interest inrapidly building this skillsetProven track record in client-facing, consulting engagements with the ability tocredibly advise stakeholders at all levelsExperience working within Agile/Scrum delivery environmentsTechnical Skills:Deep proficiency in ServiceNow platform architecture: data model, scopedapplications, integrations (REST/SOAP/MID Server), security, and performanceStrong experience with ServiceNow Customer Workflows (CSM, FSM, Retail) and ITWorkflows (ITSM)Familiarity with ServiceNow’s AI/ML capabilities including Now Assist for CSM/FSM,Predictive Intelligence, and Process Automation DesignerExperience with integration platforms and middleware (MuleSoft, Dell Boomi, orsimilar) as they connect to ServiceNowStrong communication, presentation, and technical writing skills — comfortabletranslating architecture to executive and technical audiences alikeSoft Skills:Excellent analytical and problem-solving skills with a consultative, client-first mindsetStrong verbal and written communication skills, comfortable presenting to executiveand operational audiencesAttention to detail and ability to manage priorities in a fast-paced, remote-firstenvironmentCertificationsServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS) in CSM and/or FSMAdditional CIS certifications (ITSM, HR, Retail, etc.) strongly preferredCertified Technical Architect (CTA) strongly preferredNow Assist / AI certifications a plus as the ServiceNow AI ecosystem maturesWhy Join UsFull benefits package including healthcare (medical, vision, dental), 401(k), and paid time offWork with some of the biggest and best ServiceNow customers on innovative CRM and RetailimplementationsBe part of a collaborative and innovative team where consultants are empowered to leadOpportunities for career growth, certification support, and professional developmentWe love tacosAbout AJUVOAJUVO is a rapidly growing ServiceNow Premier Partner specializing in CRM - Customer Service Management (CSM) and Field Service Management (FSM) - and Retail. We partner with organizations to streamline operations, enhance customer experiences, and drive innovation through cutting-edge ServiceNow technology. Our team is passionate about delivering strategic implementations that empower businesses to operate smarter, serve their customers better, and compete more effectively.Equal Opportunity Employer StatementAJUVO, LLC is an equal opportunity employer. We celebrate diversity and are committed to creatingan inclusive environment for all employees. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or veteran status.","datePosted":"2026-10-06T05:14:13.931Z","dateModified":"2026-10-06T05:14:13.931Z","hiringOrganization":{"@type":"Organization","name":"Ajuvo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7bd52cef4e4220f77e60b1d8"},"url":"https://jobsearcher.com/jobs/7bd52cef4e4220f77e60b1d8"}}