Virtualization Support Engineer

Virtualization Engineer (VMware & Hyper‑V)Job Title: Virtualization Engineer (VMware & Hyper‑V) Experience Required: 4-6 yearsJob OverviewWe are looking for a highly skilled Virtualization Engineer to manage and support enterprise‑level virtualization platforms, including VMware and Microsoft Hyper‑V. The role involves handling critical escalations, ensuring platform stability, driving infrastructure improvements, and mentoring team members.Key ResponsibilitiesAct as escalation point for all virtualization‑related issues.Manage and support VMware vSphere and Microsoft Hyper‑V environments.Troubleshoot complex system failures, performance issues, and outages.Ensure high availability and reliability of virtual infrastructure.Plan and execute system upgrades, migrations, patching, and maintenance activities.Perform root cause analysis (RCA) and prepare incident and problem reports.Work closely with vendors (VMware, Microsoft, hardware OEMs) for issue resolution.Monitor infrastructure health and recommend performance or capacity improvements.Create, maintain, and review documentation such as SOPs and operational guides.Guide and mentor L1/L2 support engineers.Follow ITIL processes, generate required reports.Required Skills & ExperienceStrong hands‑on experience with VMware vSphere (ESXi, vCenter, vSAN, VxRail).Strong hands‑on experience with Microsoft Hyper‑V and Windows Servers.Experience managing virtual clusters, virtual machines, and shared storage.Knowledge of critical features such as:VMware HA, DRS, vMotion, VCF, NSXHyper‑V Failover Clustering and Live Migration, Windows clustering.Understanding of storage and networking concepts.Experience with enterprise backup and disaster recovery solutions.Strong troubleshooting, analytical, and problem‑solving skills.Ability to work independently in high‑pressure production environments.Preferred Skills:Experience with:VMware vSAN / NSXSystem Center (SCVMM)Windows and ESXi host patching and upgradesExposure to Private and hybrid environments.Relevant certifications are a plus:VMware VCP or higherMicrosoft Windows ServerSoft SkillsClear communication and documentation skills.Strong ownership and accountability.Ability to work collaboratively across teams.Mentoring and leadership mindset.Attend client callsDisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.Compensation and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.