{"schemaVersion":"jobsearcher.job.v1","id":"7b884f91033b936f7bbbc2e4","url":"https://jobsearcher.com/jobs/7b884f91033b936f7bbbc2e4","canonicalUrl":"https://jobsearcher.com/jobs/7b884f91033b936f7bbbc2e4","title":"Senior Manager","description":"Role Responsibilities Establish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfactionOversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacyWork directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accountsDevelop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accountsSupport key initiatives/partnerships designed to advance business goalsManage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operationsWork with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiativesServe as the company’s primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivityFacilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operationsDevelop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectivesDesired Skills & QualificationsThe ideal candidate will have at least 12 or more management experience in a fast paced, rapidly-changing operations environment.Bachelor’s degree in sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferredPrior experience in leading international operationsThe ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.Demonstrated ability managing and developing large high-performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities.The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required.Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.","company":"Aceolution","rawCompany":"aceolution","city":"Bothell","state":"WA","isRemote":false,"isActive":true,"createdAt":"2026-10-01T22:54:48.959Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Manager","description":"Role Responsibilities Establish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfactionOversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacyWork directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accountsDevelop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accountsSupport key initiatives/partnerships designed to advance business goalsManage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operationsWork with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiativesServe as the company’s primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivityFacilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operationsDevelop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectivesDesired Skills & QualificationsThe ideal candidate will have at least 12 or more management experience in a fast paced, rapidly-changing operations environment.Bachelor’s degree in sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferredPrior experience in leading international operationsThe ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.Demonstrated ability managing and developing large high-performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities.The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required.Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.","datePosted":"2026-10-01T22:54:48.959Z","dateModified":"2026-10-01T22:54:48.959Z","hiringOrganization":{"@type":"Organization","name":"Aceolution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7b884f91033b936f7bbbc2e4"},"url":"https://jobsearcher.com/jobs/7b884f91033b936f7bbbc2e4"}}