{"schemaVersion":"jobsearcher.job.v1","id":"7b69f3c0d6625c1e37d5d123","url":"https://jobsearcher.com/jobs/7b69f3c0d6625c1e37d5d123","canonicalUrl":"https://jobsearcher.com/jobs/7b69f3c0d6625c1e37d5d123","title":"IT Support Engineer I, IT Services","description":"1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience\n2+ years of troubleshooting in a multi-user high availability environment experience\n2+ years of PC repair, troubleshooting, deployment and liquidation experience\n1+ years of IT client, server, and network service delivery experience\n2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience\n2+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n2+ years of supporting and maintaining a corporate network environment experience\n1+ years of working with windows server technologies experience\nHigh school or equivalent diploma\nAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”\nAmazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.\n\nAmazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.\n\nThis position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.\n\nTravel between local Herndon sites will be required.\n\nKey job responsibilities\n\nProvide comprehensive technical support to Amazon Corporate employees.\nTravel between buildings in local area as required.\nOccasional travel to other US cities as required.\nLook for innovative process improvements and participate on teams to implement change.\nAcquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.\nProvide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.\nCreates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.\nManages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.\nManages ticket quality by executing ticket auditing across North America.\nAssists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.\nEscalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.\nFollow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.\nInterview candidates applying for new roles in OPC.\nIdentify and provide training for front-line support to assist in career development.\nProvide in person support to internal customers for a variety of IT related software and hardware issues.\n4+ years of network troubleshooting and support experience\n4+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n4+ years of troubleshooting in a multi-user high availability environment experience\nAV/VC experience\nAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:57:18.119Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer I, IT Services","description":"1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience\n2+ years of troubleshooting in a multi-user high availability environment experience\n2+ years of PC repair, troubleshooting, deployment and liquidation experience\n1+ years of IT client, server, and network service delivery experience\n2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience\n2+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n2+ years of supporting and maintaining a corporate network environment experience\n1+ years of working with windows server technologies experience\nHigh school or equivalent diploma\nAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”\nAmazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.\n\nAmazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.\n\nThis position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.\n\nTravel between local Herndon sites will be required.\n\nKey job responsibilities\n\nProvide comprehensive technical support to Amazon Corporate employees.\nTravel between buildings in local area as required.\nOccasional travel to other US cities as required.\nLook for innovative process improvements and participate on teams to implement change.\nAcquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.\nProvide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.\nCreates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.\nManages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.\nManages ticket quality by executing ticket auditing across North America.\nAssists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.\nEscalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.\nFollow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.\nInterview candidates applying for new roles in OPC.\nIdentify and provide training for front-line support to assist in career development.\nProvide in person support to internal customers for a variety of IT related software and hardware issues.\n4+ years of network troubleshooting and support experience\n4+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n4+ years of troubleshooting in a multi-user high availability environment experience\nAV/VC experience\nAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.","datePosted":"2026-04-12T20:57:18.119Z","dateModified":"2026-04-12T20:57:18.119Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7b69f3c0d6625c1e37d5d123"},"url":"https://jobsearcher.com/jobs/7b69f3c0d6625c1e37d5d123"}}