{"schemaVersion":"jobsearcher.job.v1","id":"7b3fa23110b294e3ec7cbcef","url":"https://jobsearcher.com/jobs/7b3fa23110b294e3ec7cbcef","canonicalUrl":"https://jobsearcher.com/jobs/7b3fa23110b294e3ec7cbcef","title":"Program Manager, Community (Contract)","description":"Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.\nWe're looking for a Community Program Manager to help scale and evolve Airtable's customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable.\nYou'll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs.\nAirtable Community is more than a place for customers to connect—it's a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency.\nWe're looking for someone who is equal parts program manager, community builder, and operator—someone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact.\nThis is a full-time contractor role.\nWhat you'll do\nScale Airtable Builder Crews (User Groups)\nHelp expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.\nResponsibilities include:\nRecruiting, onboarding, and supporting Builder Crew leaders.\nDeveloping playbooks, templates, and operational processes for local events.\nPartnering with internal teams on event promotion, measurement, and follow-up.\nCreating scalable systems that enable community leaders to independently run successful programs.\nIdentifying opportunities to launch new regional, industry, or persona-based Builder Crews.\nDrive Community Engagement\nHelp create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.\nResponsibilities include:\nSupporting engagement initiatives across Airtable Community and social channels.\nExpanding Airtable's presence and participation on Reddit and other community platforms.\nIdentifying and amplifying customer success stories, best practices, and AI use cases.\nDeveloping campaigns and programs that encourage participation, knowledge sharing, and advocacy.\nMonitoring community health metrics and recommending improvements.\nImprove Community Operations\nBuild the operational foundation needed to support a growing portfolio of programs.\nResponsibilities include:\nManaging program operations, documentation, reporting, and workflows.\nMaintaining community systems, tools, dashboards, and processes.\nSupporting program launches, communications, and cross-functional initiatives.\nIdentifying opportunities to automate manual work and improve operational efficiency.\nCreating scalable frameworks that enable the Community team to grow without adding complexity.\nWho you are\n3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.\nDemonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.\nAn AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.\nStrong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.\nStrong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.\nComfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.\nAnalytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.\nNice to Have\nExperience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.\nFamiliarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.\nExperience using Airtable; experience designing and building apps in Airtable is a strong plus.\nPassion for AI, automation, and helping customers adopt new ways of working.\nComfortability with a flexible schedule (we have international events that will sometimes need support).\nWhat we offer\nDuration: 12-month contract\nStart Date: ASAP\nWork Schedule: 40 hr / week\nLocation: Remote\nAirtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.\nVEVRAA-Federal Contractor\nIf you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.\n#LI-Remote\nPlease see our Privacy Notice for details regarding Airtable's collection and use of personal data relating to the application and recruitment process by clicking here.\n\nFor applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.\nStay Safe from Job Scams\nAll official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.","company":"Airtable","rawCompany":"airtable","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:19.900Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager, Community (Contract)","description":"Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.\nWe're looking for a Community Program Manager to help scale and evolve Airtable's customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable.\nYou'll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs.\nAirtable Community is more than a place for customers to connect—it's a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency.\nWe're looking for someone who is equal parts program manager, community builder, and operator—someone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact.\nThis is a full-time contractor role.\nWhat you'll do\nScale Airtable Builder Crews (User Groups)\nHelp expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.\nResponsibilities include:\nRecruiting, onboarding, and supporting Builder Crew leaders.\nDeveloping playbooks, templates, and operational processes for local events.\nPartnering with internal teams on event promotion, measurement, and follow-up.\nCreating scalable systems that enable community leaders to independently run successful programs.\nIdentifying opportunities to launch new regional, industry, or persona-based Builder Crews.\nDrive Community Engagement\nHelp create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.\nResponsibilities include:\nSupporting engagement initiatives across Airtable Community and social channels.\nExpanding Airtable's presence and participation on Reddit and other community platforms.\nIdentifying and amplifying customer success stories, best practices, and AI use cases.\nDeveloping campaigns and programs that encourage participation, knowledge sharing, and advocacy.\nMonitoring community health metrics and recommending improvements.\nImprove Community Operations\nBuild the operational foundation needed to support a growing portfolio of programs.\nResponsibilities include:\nManaging program operations, documentation, reporting, and workflows.\nMaintaining community systems, tools, dashboards, and processes.\nSupporting program launches, communications, and cross-functional initiatives.\nIdentifying opportunities to automate manual work and improve operational efficiency.\nCreating scalable frameworks that enable the Community team to grow without adding complexity.\nWho you are\n3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.\nDemonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.\nAn AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.\nStrong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.\nStrong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.\nComfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.\nAnalytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.\nNice to Have\nExperience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.\nFamiliarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.\nExperience using Airtable; experience designing and building apps in Airtable is a strong plus.\nPassion for AI, automation, and helping customers adopt new ways of working.\nComfortability with a flexible schedule (we have international events that will sometimes need support).\nWhat we offer\nDuration: 12-month contract\nStart Date: ASAP\nWork Schedule: 40 hr / week\nLocation: Remote\nAirtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.\nVEVRAA-Federal Contractor\nIf you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.\n#LI-Remote\nPlease see our Privacy Notice for details regarding Airtable's collection and use of personal data relating to the application and recruitment process by clicking here.\n\nFor applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.\nStay Safe from Job Scams\nAll official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.","datePosted":"2026-08-03T18:12:19.900Z","dateModified":"2026-08-03T18:12:19.900Z","hiringOrganization":{"@type":"Organization","name":"Airtable","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7b3fa23110b294e3ec7cbcef"},"url":"https://jobsearcher.com/jobs/7b3fa23110b294e3ec7cbcef"}}