{"schemaVersion":"jobsearcher.job.v1","id":"7b31e1bd6846f68d36ffa83b","url":"https://jobsearcher.com/jobs/7b31e1bd6846f68d36ffa83b","canonicalUrl":"https://jobsearcher.com/jobs/7b31e1bd6846f68d36ffa83b","title":"Tech Support","description":"Job Position: Tech Support\n\nLocation: Grapevine, TX 76051\n\nPay Rate: $18.00/hr\n\nShift: 1st Shift Monday-Friday from 8am-5pm w/a 1 hour lunch break\n\nDescription: Stride Staffing has partnered with a leading air duct company and together we are looking for an entry level Tech Support Representative. This position provides over-the-phone and email support to customers experiencing issues with our equipment. No prior technical support experience is required — full training will be provided on machines, parts, and troubleshooting processes. The ideal candidate is dependable, comfortable communicating with customers, willing to learn, and able to use problem-solving skills to work through technical issues. This is a resume driven position and will also require that you interview with our client.\n\nResponsibilities:\n\nProvide over-the-phone technical support and troubleshooting to customers.\n\nLearn each machine, their components, and how they operate.\n\nAsk appropriate troubleshooting questions to identify and diagnose equipment issues.\n\nDetermine potential causes of equipment failures and recommend appropriate replacement parts when necessary.\n\nWalk customers through basic repairs and part replacements over the phone.\n\nProvide instructions via email when additional guidance is needed.\n\nAccurately document customer accounts with troubleshooting steps performed, findings, recommendations, and resolutions.\n\nReview previous account notes and equipment history when assisting customers.\n\nCommunicate with other Technical Support and Customer Service team members when additional assistance or follow-up is needed.\n\nFollow established troubleshooting procedures while developing a strong understanding of the equipment.\n\nProvide professional and helpful customer service throughout each interaction.\n\nFollow up with customers when necessary to ensure issues have been resolved.\n\nMaintain accurate and organized records of customer interactions.\n\nParticipate in ongoing training as products, parts, and troubleshooting procedures are updated.\n\nPerform additional Customer Service or Technical Support duties as needed.\n\nRequirements:\n\nStrong willingness to learn and retain new information.\n\nComfortable speaking with customers over the phone.\n\nBasic customer service and communication skills.\n\nAbility to listen carefully, ask questions, and work through problems step-by-step.\n\nGood attention to detail and documentation skills.\n\nBasic computer skills and ability to learn internal systems.\n\nAbility to work independently while also knowing when to ask the team for assistance.\n\nDependable attendance and punctuality.\n\nPositive attitude and willingness to continuously learn.\n\n APPLY TODAY!\nGet your foot in the door with a GREAT company offering stable work and growth opportunities!\n\nCall 214.377.9505 for more information!\n\n Walk-in interviews welcome Monday–Friday\n 8:30 AM – 10:30 AM\n\n Stride Staffing\n1814 W. Irving Blvd.\nIrving, TX 75061\n\nPlease bring 2 forms of ID and dress interview ready.\n\n Positions are filling quickly — apply now!\n\n#IRV1","company":"Stride Staffing","rawCompany":"stride staffing","city":"Grapevine","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-27T12:47:07.445Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"811412","title":"Appliance Repair and Maintenance","slug":"appliance-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support","description":"Job Position: Tech Support\n\nLocation: Grapevine, TX 76051\n\nPay Rate: $18.00/hr\n\nShift: 1st Shift Monday-Friday from 8am-5pm w/a 1 hour lunch break\n\nDescription: Stride Staffing has partnered with a leading air duct company and together we are looking for an entry level Tech Support Representative. This position provides over-the-phone and email support to customers experiencing issues with our equipment. No prior technical support experience is required — full training will be provided on machines, parts, and troubleshooting processes. The ideal candidate is dependable, comfortable communicating with customers, willing to learn, and able to use problem-solving skills to work through technical issues. This is a resume driven position and will also require that you interview with our client.\n\nResponsibilities:\n\nProvide over-the-phone technical support and troubleshooting to customers.\n\nLearn each machine, their components, and how they operate.\n\nAsk appropriate troubleshooting questions to identify and diagnose equipment issues.\n\nDetermine potential causes of equipment failures and recommend appropriate replacement parts when necessary.\n\nWalk customers through basic repairs and part replacements over the phone.\n\nProvide instructions via email when additional guidance is needed.\n\nAccurately document customer accounts with troubleshooting steps performed, findings, recommendations, and resolutions.\n\nReview previous account notes and equipment history when assisting customers.\n\nCommunicate with other Technical Support and Customer Service team members when additional assistance or follow-up is needed.\n\nFollow established troubleshooting procedures while developing a strong understanding of the equipment.\n\nProvide professional and helpful customer service throughout each interaction.\n\nFollow up with customers when necessary to ensure issues have been resolved.\n\nMaintain accurate and organized records of customer interactions.\n\nParticipate in ongoing training as products, parts, and troubleshooting procedures are updated.\n\nPerform additional Customer Service or Technical Support duties as needed.\n\nRequirements:\n\nStrong willingness to learn and retain new information.\n\nComfortable speaking with customers over the phone.\n\nBasic customer service and communication skills.\n\nAbility to listen carefully, ask questions, and work through problems step-by-step.\n\nGood attention to detail and documentation skills.\n\nBasic computer skills and ability to learn internal systems.\n\nAbility to work independently while also knowing when to ask the team for assistance.\n\nDependable attendance and punctuality.\n\nPositive attitude and willingness to continuously learn.\n\n APPLY TODAY!\nGet your foot in the door with a GREAT company offering stable work and growth opportunities!\n\nCall 214.377.9505 for more information!\n\n Walk-in interviews welcome Monday–Friday\n 8:30 AM – 10:30 AM\n\n Stride Staffing\n1814 W. Irving Blvd.\nIrving, TX 75061\n\nPlease bring 2 forms of ID and dress interview ready.\n\n Positions are filling quickly — apply now!\n\n#IRV1","datePosted":"2026-08-27T12:47:07.445Z","dateModified":"2026-08-27T12:47:07.445Z","hiringOrganization":{"@type":"Organization","name":"Stride Staffing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Grapevine","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7b31e1bd6846f68d36ffa83b"},"url":"https://jobsearcher.com/jobs/7b31e1bd6846f68d36ffa83b"}}