{"schemaVersion":"jobsearcher.job.v1","id":"7ac4037af3c50bcc53f1dd2e","url":"https://jobsearcher.com/jobs/7ac4037af3c50bcc53f1dd2e","canonicalUrl":"https://jobsearcher.com/jobs/7ac4037af3c50bcc53f1dd2e","title":"L3 Telecom Engineer","description":"Job Title: Telecom Engineer\nLocation: Reno, NV\nDuration: Fulltime\nWork in a mission-critical role as a SRE ( Site Reliability) L3 Telecom Engineer in the Telecom & Contact Center Services team responsible for day-to-day technical and service oversight of our regional health enterprise network.\nProvide technical oversight across the Telecom and Contact Center environment specifically across operational activities, major incidents, and problem management, but also across review and advisory activities for implementation projects.\nBe closely involved in tooling and projects to automate telecom & contact center workflows.\nWork with the Contact Center business units, capabilities owners/managers, vendor management and service providers’ teams to onboard new products and represent operations as required to ensure acceptance into service is successfully delivered.\nManage operational related internal client communication and escalations as needed and proactively drive incident resolutions\nWork closely with IT leadership to make a real impact in terms of production stability, continuous service improvement and best practice sharing across the environment.\nRequired Knowledge, Skills and Abilities:\nCCNP (Verifiable Cisco Certified Network Professional) certification in Collaboration.\n7+ years’ experience required, preferably in a healthcare provider environment.\nExperience with Cisco CUCM and Collaboration services migration to cloud WebEx DI preferred\nImplement, maintain, and support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.\nProvide support and assistance in UC fault isolation and performance management processes as requested.\nDesign and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements\nBe the single point of contact for all telecom related issues and request.\nManage SIP Trunks and VoIP Circuits.\nTroubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.\nImplement all current and future Telecom Projects.\nEnsure backups on all UC Voice systems.\nManage all upgrades and revisions to the UC voice environment.\nDevelop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.\nCoordinate with internal IT team in efforts to provide telecommunications support.\nInstall and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.\nConfigure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.\nMonitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.\nJob Type: Full-time\nPay: From $95,000.00 per year\nBenefits:\n401(k)\nPaid time off\nExperience:\nComputer networking: 1 year (Preferred)\nLAN: 1 year (Preferred)\nSecurity clearance:\nConfidential (Preferred)\nWork Location: In person","company":"Elevance Systems","rawCompany":"elevance systems","city":"Reno","state":"NV","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:22:39.968Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"L3 Telecom Engineer","description":"Job Title: Telecom Engineer\nLocation: Reno, NV\nDuration: Fulltime\nWork in a mission-critical role as a SRE ( Site Reliability) L3 Telecom Engineer in the Telecom & Contact Center Services team responsible for day-to-day technical and service oversight of our regional health enterprise network.\nProvide technical oversight across the Telecom and Contact Center environment specifically across operational activities, major incidents, and problem management, but also across review and advisory activities for implementation projects.\nBe closely involved in tooling and projects to automate telecom & contact center workflows.\nWork with the Contact Center business units, capabilities owners/managers, vendor management and service providers’ teams to onboard new products and represent operations as required to ensure acceptance into service is successfully delivered.\nManage operational related internal client communication and escalations as needed and proactively drive incident resolutions\nWork closely with IT leadership to make a real impact in terms of production stability, continuous service improvement and best practice sharing across the environment.\nRequired Knowledge, Skills and Abilities:\nCCNP (Verifiable Cisco Certified Network Professional) certification in Collaboration.\n7+ years’ experience required, preferably in a healthcare provider environment.\nExperience with Cisco CUCM and Collaboration services migration to cloud WebEx DI preferred\nImplement, maintain, and support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.\nProvide support and assistance in UC fault isolation and performance management processes as requested.\nDesign and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements\nBe the single point of contact for all telecom related issues and request.\nManage SIP Trunks and VoIP Circuits.\nTroubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.\nImplement all current and future Telecom Projects.\nEnsure backups on all UC Voice systems.\nManage all upgrades and revisions to the UC voice environment.\nDevelop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.\nCoordinate with internal IT team in efforts to provide telecommunications support.\nInstall and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.\nConfigure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.\nMonitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.\nJob Type: Full-time\nPay: From $95,000.00 per year\nBenefits:\n401(k)\nPaid time off\nExperience:\nComputer networking: 1 year (Preferred)\nLAN: 1 year (Preferred)\nSecurity clearance:\nConfidential (Preferred)\nWork Location: In person","datePosted":"2026-04-14T11:22:39.968Z","dateModified":"2026-04-14T11:22:39.968Z","hiringOrganization":{"@type":"Organization","name":"Elevance Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reno","addressRegion":"NV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7ac4037af3c50bcc53f1dd2e"},"url":"https://jobsearcher.com/jobs/7ac4037af3c50bcc53f1dd2e"}}